Simon Mackle Email & Phone Number

Northwich, Gb

Manchester, England, Gb

• Successfully delivered Microsoft Information Protection and Governance including Document Sensitivity Labelling, Data Loss Prevention and Retention policies including supplier selection to enable delivery to support reduction in group risk reduction.• Successfully delivered Microsoft Defender for Cloud Apps capabilities tenant wide.• Successfully delivered Microsoft Defender for Office365 capabilities to improve Email security posture.• Successfully delivered Microsoft Attack Simulation with capability of delivering campaigns to all Information Workers as required.• Successful implementation of Cisco Umbrella Proxy including migration of 45k endpoints from legacy solution• Successfully delivered security improvements to key infrastructure to reduce the lateral spread of any Ransomware attack. This included enriching Cisco Secure Email (Cloud), Key Cisco firewall ACL’s and Business deployment tool Identity and Access Management enrichment.• Successfully delivered enrichment to Skybox Firewall and Network Assurance to support improvements to Firewall Access Control Lists (ACL’s)• Working with Key Programme and Support Stakeholders within the business to ensure seamless implementation of services.• Support provided to Programme for Programme level RAID, Project plans and report on progress.

Bradford, West Yorkshire, Gb

• Worked within a wider IT Change Programme delivering multiple critical projects as part of the AMP6 (2015-2020 OFWAT deliverables).• Successful Implementation of SAP Business Objects upgrade delivered within an aggressive timescale. Also involvement with upgrades to SAP Solution Manager, SAP ECC and Infrastructure refresh for S/4 Hana. • Successfully delivered Nintex mobile forms for the business in readiness for AMP7 (2020-2025 OFWAT deliverables)• Delivered programme of works to migrate Work Mobile to Nintex, enabling rationalisation of IT systems within the business.• Worked with Key Programme and Support Stakeholders within the business to ensure seamless implementation of services.• Used SharePoint and Project Web Access (PWA) to manage RAID, Project plans and report on progress using Plan on a Page weekly updates to Project Sponsors.

London, Gb

• Responsible for co-ordinating Cyber Security Change of multiple IT Platforms within a wider Security Programme.• Worked as part of the Security Programme to help increase the maturity score to above 3.0• Successful Implementation of Symantec Full Packet Capture suite including Identity and Access Management (IAM) controls agreed with the business owners across 8 global data centres.• Successfully delivered Firewall Rule Analysis project within UK Data Centres with using tools such as Skybox.• Delivered Projects in both Agile and PRINCE2 methodologies• Worked with Key Programme and Support Stakeholders within the business to ensure seamless implementation of services.• Closely worked alongside supply chain through delivery of Programme deliverables• Support provided to Programme for Programme level RAID, Project plans and report on progress.

London, Uk, Gb

• Responsible for co-ordinating Business Change of IT Platforms and working with both the support teams and the business to ensure seamless transformation/ migration of services.• Successfully delivered Infrastructure refresh for core banking solution• Successfully delivered network solution to underpin core banking solution• Responsible for successfully delivering 50+ environments to deliver route to live business delivery cycles• Delivered Projects in both PRINCE2 methodology• Successfully completed core banking solution whilst not impacting the business delivery cycle• Supported migration of all Lloyds Group brands to new core banking solution• Support provided to Programme for Programme level RAID, Project plans and report on progress.

- Working with all levels of management and key stakeholders to deliver key Programme deliverables- Responsible for managing a team to deliver core business projects on time & to budget- Manage a mix of Infrastructure and Telephony projects to internal business units- Responsible for managing design and implementation team to deliver a major Infrastructure platform build to underpin Group wide virtualised SAP Implementation. - Managed multiple geographical projects throughout the world- Working with Lines of Service including subcontractor management to deliver against the project deliverables- Produced monthly project reports for Directors on progress, revenue, costs and profit- Monitored performance, report on progress and initiate corrective action as required- Produced Project Plans, RAID Logs and P&L forecasts.

- To manage a mix of Infrastructure and Application Projects to IT Services customers that include VMWare ESXi Upgrades, CRM Dynamics 2011 implementation, SharePoint 2010 deployment, Windows 7 & Office 2010 deployment, Virtualised Desktop Upgrade, Oracle R12 Financials Upgrade.- Provision of pre-sales activities including bid preparation and presentations to the customer- Managed multiple geographical projects throughout England, Scotland, Wales, N. Ireland and Republic of Ireland- Working with Lines of Service including subcontractor management to deliver against the project deliverables- Produced monthly project reports for Directors on progress, revenue, costs and profit- Monitored performance, report on progress and initiate corrective action as required- Produced Project Plans, RAID Logs and P&L forecasts.- Manage all scope changes and associated costs directly with the clients

- To manage day to day operations and deliver IT Services to nominated customers- Provision of pre-sales activities including bid preparation and presentations to the customer- Working with Lines of Service including subcontractor management to deliver against the contractual deliverables- SLA negotiation and contract activities including supporting the Commercial team on contract renewals, extensions and consolidations- Improve customer satisfaction through regular communication with the customer- Manage the commercial aspect of contracts by ensuring that services delivered meet or exceed customer contract and that service credits are calculated and recorded in the correct P&L- To own the Service Enhancement Plan and ensure items are progressed to resolution, updating the customer when required- To provide regular management information allowing the measurement of success of the role, in particular , improvements in service, satisfaction of the customer and revenue growth- Produce the Customer monthly report based on agreed KPI’s

Wolverhampton, Gb

- To manage day to day operations and deliver IT Services to nominated customers- Provision of pre-sales activities including bid preparation and presentations to the customer- Working with Lines of Service including subcontractor management to deliver against the contractual deliverables- SLA negotiation and contract activities including supporting the Commercial team on contract renewals, extensions and consolidations- Improve customer satisfaction through regular communication with the customer- Manage the commercial aspect of contracts by ensuring that services delivered meet or exceed customer contract and that service credits are calculated and recorded in the correct P&L- To own the Service Enhancement Plan and ensure items are progressed to resolution, updating the customer when required- To provide regular management information allowing the measurement of success of the role, in particular , improvements in service, satisfaction of the customer and revenue growth- Produce the Customer monthly report based on agreed KPI’s

- Responsible for managing a team of 8 to deliver core business projects on time & budget- Restructure the team to maximise on skills available and to enable the business to grow- Managed multiple geographical projects throughout England and Scotland- Implemented processes and procedures to deliver projects against business objectives- Implemented a Document Management System in line with ISO9001 standards- Produced monthly project reports for Directors on progress, revenue, costs and profit- Ensured all projects delivered met client expectations against delivery requirements- Engaged subcontractors to deliver requirements against ICE 7th Edition Form of Contract- Successfully obtained Statutory Undertaker powers as a Telecoms Operator- Prepared all project budgets plans, and maintained and controlled project expenditure - Monitored performance, report on progress and initiate corrective action as required- Managed and supported project staff, giving clear focus and direction to activities- Proactively assessed risk and issues and initiated contingency actions

- Responsible for managing team of 3 project engineers delivering core projects nationally- Implemented Microsoft Project Server 2007 to assist in reporting on project deliverables - Liaised directly with clients, ensuring project requirements met with quality standards- Implemented core business specifications for the installation of fibre optic cables - Handled subcontract selection and approval process, procurement and resource suppliers- Liaised with Local Authorities when obtaining permits for working on the highway

-Scope future development requirements for the bespoke IT solution to meet the client requirements-Liaised with the client, IT department and senior management team on the delivery of the project-Liaise directly with the client to ensure future client IT requirements are met.-Implementing processes and procedures to deliver against the contract SLA’s-Manage multiple geographical Core Fibre projects totalling approximately £25million per annum -Manage a team of 3 who deliver the Business Intelligence Reporting against the Service Level Agreements (SLA’s) detailed within the contract-Manage a team of 15 who deliver the Customer Care Handling and defect interface with the client

-Manage multiple geographical projects totalling approximately £5million per annum-Implementing processes and procedures to deliver against the contract SLA’s-Scope future development requirements for the bespoke IT solution to meet the client requirements-Oversee the production of the monthly Cost Value Reconciliation to the Finance Director and also monitor the invoicing to the client-Manage a team of 4 to deliver against Service Level Agreements (SLA’s) detailed within the contract-Produce the monthly contract management reports for the Client-Liaise directly with the client to ensure contract requirements are met against contract deliverables

-Successfully scoped and managed the Design and Development of a bespoke IT Solution to deliver a £35million per Annum Contract for BT-Liaised with IT department to identify the most effective IT Software (SQL and ASP.net) for delivery of the bespoke system-Ensured that the databases met the client requirements of e-trading for Works Management, EToN, Customer Care and Quality-Scoped the hardware and bandwidth requirements of the internal network for delivering the contract-Reviewed resilience of network with IT department to ensure business risks are mitigated-Liaised with the client, IT department and senior management team on the delivery of the project

-Successfully managed various contracts upto £5million per annum (Clients include Unitied Ultilities and British Telecom)-Managed a various team sizes upto 20-Effectively managed the workflow from the client to ensure continuity of work for operational staff-Successfully introduced management systems to assist in monitoring contract performance-Provide business improvement solutions on client IT software to assist delivery of contract-Produced the weekly Cost Value Reconciliation reports for senior management-Produced the invoices for all works carried out by the division and ensured cash collection was in line with contract requirements-Liaised with client representatives to ensure contract requirements were met against contract deliverables-Ensured all handover documentation was completed in accordance with the contract to allow invoicing to be completed

-Worked within a team on the production of tenders for the Telecommunications department-Successfully implemented IT systems within the department to improve efficiency and accuracy of the tenders

-Monitored the performance of the £8milliion per annum contract against the client SLA’s-Managed 3 team members to ensure delivery of work to the operations team and completion in line with the client requirements-Managed the invoice process to facilitate constant cash flow-Production of the monthly revenue accounts figures for head office

-Assisted in the procurement of all plant and materials for a £6million per annum contract-Assisted in processing the orders on the accounts system-Ensured that all orders met the requested timescales

Masters, Civil Engineering

Education record

Education record