Simon Manns work email
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Simon Manns personal email
I am a quick-learning and adaptable IT professional with 10 years experience in the industry. With a strong background in Customer Service and Software Testing, I am passionate about providing quality customer service, IT troubleshooting/support and testing solutions for a variety of software applications in fast-paced environments, including Agile.I have experience supporting and testing modern Linux systems, legacy systems, databases, customer information control systems (CICS), web forms, pages and mobile apps. With a key focus on efficiency, quality and the customer experience, I possess the skills to ensure things are done right first time.Experienced with the software development life-cycle, I have the ability to present, co-operate and effectively communicate technical and non-technical aspects of the project/solution with the customer, business and other stakeholders.I have a passion for continuous improvement, and will efficiently and effectively create and execute a robust set of tests for any software solution whilst remaining in contact with stakeholders to keep them informed of progress.
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Senior Qa Engineer | Scrum MasterFamily Zone Cyber Safety Jan 2022 - PresentPerth, Western Australia, Australia -
Quality Assurance Analyst | Scrum MasterFamily Zone Limited Aug 2020 - Jan 2022Helping kids stay safe on their digital journey -
Customer Service Team LeadScantek Solutions Jul 2019 - Mar 2020Perth, AustraliaAt Scantek we aim to provide instant identity verification solutions for our customers around Australia.As the first point of escalation for the customer service team, my responsibilities include:- Coordinating the day to day operations of the team, including ticket management- Assisting customers with technical support, including remote and on-site.- Troubleshooting hardware and software issues relating to Linux, MySQL, and user interface.- Implementing process improvements.- Setting up and installing hardware and software for new and existing clients.- Data backup and migration. -
Qa AnalystInx Software Aug 2018 - Jun 2019Perth, AustraliaWorking in a high performing Agile environment, responsibilities include identifying and writing test scenarios for integration and regression tests, testing new features and identifying opportunities for automation, identifying and raising defects during the release cycle, mobile app testing, iteration planning, release planning, and providing level 2 support for technical issue as the first escalation point for service desk colleagues. -
Test AnalystBankwest Nov 2010 - Jul 2018Analyse, plan, execute and maintain tests in a fast paced Agile environment for a variety of software solutions including financial systems, databases, web forms and applications. Experience includes HP Quality Centre, HP Service Manager, TOSCA, LISA, Jira, Confluence, SharePoint.Achievements:- Successfully planned and executed approximately 90 test cases for one of the largest remediation projects undertaken, which was delivered well within the time frame set by APRA.- Planned and tested a refreshed online application system which created a simpler and more seamless customer experience, resulting in an increase in completed applications from start to finish and a reduction in drop-outs. -
Process ExpertBankwest Aug 2008 - Nov 2010Supervisory role assisting colleagues with processing of construction loans and related loan disbursals.Achievements: - Created a skills matrix to track the progress of team members experience and competencies, allowing for a more targeted approach to training.- Created a training guide to assist colleagues in being able to quickly troubleshoot their own issues, more easily navigate the systems in use, and find answers to common questions.
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Team LeaderBankwest Oct 2009 - Apr 2010Perth, Australia6 month secondment. Team Leader for the Credit Card Processing team, leading a team of approximately 10 colleagues, managing the workflow, performance and well-being of the team.
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Contact Centre ConsultantBankwest Aug 2006 - Aug 2008Assist customers with enquiries relating to their bank accounts, loans or applications.Achievements: Mastered the use of our Core Banking System, allowing a deeper insight in the banks systems and opening up opportunities in other areas of the organisation.
Simon Manns Skills
Simon Manns Education Details
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Biology/Biological Sciences, General
Frequently Asked Questions about Simon Manns
What company does Simon Manns work for?
Simon Manns works for Family Zone Cyber Safety
What is Simon Manns's role at the current company?
Simon Manns's current role is Senior QA Engineer at Qoria.
What is Simon Manns's email address?
Simon Manns's email address is si****@****.com.au
What schools did Simon Manns attend?
Simon Manns attended Murdoch University.
What skills is Simon Manns known for?
Simon Manns has skills like Software Quality Assurance, Test Automation, Agile Methodologies, Istqb Certified, Requirements Analysis, User Acceptance Testing, Software Development Life Cycle, Software Development, Test Cases, Test Planning, Regression Testing, Functional Testing.
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