Simon Manns Email & Phone Number

Perth, Western Australia, Australia

Helping kids stay safe on their digital journey

Perth, Australia

At Scantek we aim to provide instant identity verification solutions for our customers around Australia.As the first point of escalation for the customer service team, my responsibilities include:- Coordinating the day to day operations of the team, including ticket management- Assisting customers with technical support, including remote and on-site..

Perth, Australia

Working in a high performing Agile environment, responsibilities include identifying and writing test scenarios for integration and regression tests, testing new features and identifying opportunities for automation, identifying and raising defects during the release cycle, mobile app testing, iteration planning, release planning, and providing level 2.

Analyse, plan, execute and maintain tests in a fast paced Agile environment for a variety of software solutions including financial systems, databases, web forms and applications. Experience includes HP Quality Centre, HP Service Manager, TOSCA, LISA, Jira, Confluence, SharePoint.Achievements:- Successfully planned and executed approximately 90 test cases.

Supervisory role assisting colleagues with processing of construction loans and related loan disbursals.Achievements: - Created a skills matrix to track the progress of team members experience and competencies, allowing for a more targeted approach to training.- Created a training guide to assist colleagues in being able to quickly troubleshoot their own.

Perth, Australia

6 month secondment. Team Leader for the Credit Card Processing team, leading a team of approximately 10 colleagues, managing the workflow, performance and well-being of the team.

Assist customers with enquiries relating to their bank accounts, loans or applications.Achievements: Mastered the use of our Core Banking System, allowing a deeper insight in the banks systems and opening up opportunities in other areas of the organisation.