Simon Lin Email & Phone Number

Process, prioritize & route incoming requests for IT assistanceRecord all relevant informationResolve Tier I Information Technology support requests as perDocumented procedure and backup the Network & Systems teams withCoordinate escalation or referral of ticketsAnalyze alarm conditions presented by various internal managementSystems and begin triage efforts to assist in troubleshooting the affectedApplication(s) and/or infrastructure(s).Provide guidance & assistance to junior team membersPerform remote software installs & configurations in accordance withDocumented processMonitor basic network & system performancePerform basic troubleshooting of network & server related problem &IncidentsKeep supervisor informed about all computer and/or system anomalies.Use and maintain knowledge base and other knowledge tools.

Las Vegas Metropolitan Area

Coordinate Covid-19 testing of employees to facilitate the return to workfor various hotels and casinos and other work environments.

6375 W Charleston Blvd, Las Vegas, Nv 89146

Helped students and staff who are using the computer labs located at the different campuses of CSN.Assisted with problems encountered by people visiting the computer lab including but not limited to Printing Problems, Account Validation, Basic Assistance with computer programs.Provided lab users with assistance on hardware issues, installing and using software programs, printing documents and understanding and using certain operating systems.Offered general consultations for people who are working or studying in the lab.Provided instruction to all lab users on proper use of all equipment.Consulted supervisors on more difficult issues.Ensured that computer lab equipment is being cared for properly by users.Made sure food and beverages are not consumed in close proximity to computers.Monitored files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.Diagnosed hardware problems and fixes them or contacts the appropriate engineer to correct the problem.Filed all reports required by the employer.Supplied reference materials to help users learn how to use particular programs.Conducted regular maintenance on the computers in the lab.Maintained inventory of supplies, places orders and records of maintenance activities.Performed regular software backups.Changed toner in printers, adds paper and otherwise ensures proper functioning of all printers in the lab.Set up and shuts down the lab according to work hours.Guided lab users to safety in the event of a fire or other emergency.

Las Vegas, Nevada Area

Provided service such as feeding and walking for pets while the owners were away. Also took care of the owners homes by watering the plants other items that needed to be down.

Las Vegas Metropolitan Area

Conducting research on behalf of the U.S. Census Bureau. Collecting household and demographic information by canvassing their assigned areas. Documenting and reporting the results to area supervisor.

7025 S Fort Apache Rd, Las Vegas, Nv 89148

Maintained constant surveillance of patrons in the facility, acted immediately and appropriately to secure the safety of patrons in the event of an emergency. Provided emergency care and treatment as required until the arrival of emergency medical services.

11945 W Charleston Blvd, Las Vegas, Nv 89135

Prepared and served lunches, punched in food orders, helped check weekly inventory, counted money, balanced cash drawer, cleaned kitchen areas, and school lunchroom.

2775 Desert Marigold Ln, Las Vegas, Nv 89135

Maintained constant surveillance of patrons in the facility; acted immediately and appropriately to secure the safety of patrons in the event of an emergency. Provided emergency care and treatment as required until the arrival of emergency medical services.

Associate Of Science - As, Computer And Information Sciences And Support Services

Activities and Societies: Phi Theta Kappa Coyote Computer Networking ClubCurrently working on my Network+, CCNA (Cisco Certified Network.

Associate Of Arts - Aa, Computer Science

Activities and Societies: Out of 30 cadets I was awarded the Best New Cadet Award.Achieved the rank of Cadet Sergeant First Class.

High School Diploma, Civil And Environmental Engineering, 3.0