Simon Martin Email & Phone Number

Hythe, GB

Southampton, England, United Kingdom

Bournemouth, United Kingdom

-The analysis, interpretation and delivery of high quality, consistent and timely data.-Clean and manipulate large data sets using Microsoft Excel and SQL. -Provide risk assessment for all proactive and reactive changes.-Hold regular strategy meetings with internal and external teams, such as Department for Work and Pensions, Police, Housing, Mental Health.

-Produce and present monthly reports.-Analyse and provide risk assessment for all proactive and reactive changes.-Maintain customer system capacity and availability database.-Assist in the prevention of service outages.-Maintain risk database for all customers.-Work to defined Service Level Agreements.-Ensure continuity of service using industry standard.

Wiltshire

-Resolve multi-contract incidents and service requests using Veritas, Solaris, Linux, Oracle and Windows. -Maintain customer SAN backup and restore solutions, using various platforms including Netbackup, Backup Exec, NetVault, ComVault and Legato Networker. -Work to documented Service Level Agreements.-Work closely with Test, Change, Problem and.

Wiltshire

-Provide a UNIX technical point of contact for Incident Management engineers.-Assist Incident Management engineers in the resolution of incidents using UNIX, Solaris, Oracle, Windows, SQL and Tuxedo.- Assess the risk of possible technical and business process solutions.-Work closely with both Change Management and Configuration Management Teams.-Perform on.

Wiltshire

-Investigate and resolve technical and non-technical incidents/problems using UNIX, Solaris, Oracle, Windows, SQL and Tuxedo.-Reproduction of reported problems.-Work in an ITIL compliant environment.-Deputising for the Team Leader.-Work to documented Service Level Agreements.-Initiate requests for system changes, where applicable.-Initiate Problems and.

Wiltshire

-Ownership of customer’s technical operations and maintenance problems through successful resolution to customer’s satisfaction.-Resolving technical & non-technical issues using UNIX, Informix, Solaris and various internal platforms, including developing and running of SQL queries.-Sun Solaris installation and configuration.-Database installation. -Testing.

Wiltshire

-Providing the customer with a direct line into Motorola, reporting technical and non-technical problems.-Dealing with various other sectors of Motorola, including CGISS and PCS.-Additional checks and monitoring on contracted agreements so Motorola accounts do not incur penalties and the impact to the network subscriber is minimal.-Contact with Motorola.

Wiltshire

-Providing the customer with a direct line into Nationwide Life.-Dealing with various customer related issues, including mortgages, pensions and life insurance.-Providing regular reports to senior management.-Interviewing potential candidates.-Deputising for the Team Manager, which involves managing a team of 12 colleagues.

Gnvq Level 3 Leisure & Tourism

High School