Simon Martin Email & Phone Number

Hythe, Gb

Hythe, Gb

Southampton, England, United Kingdom

Bournemouth, United Kingdom

-The analysis, interpretation and delivery of high quality, consistent and timely data.-Clean and manipulate large data sets using Microsoft Excel and SQL. -Provide risk assessment for all proactive and reactive changes.-Hold regular strategy meetings with internal and external teams, such as Department for Work and Pensions, Police, Housing, Mental Health Services and Education.-Conduct internal audits.-Work closely with statutory services, such as Children's Social Care.-Plan, manage and undertake research for the purposes of improving services.-Provide trend analysis.-Work in conjunction with Ministry of Housing, Communities & Local Government, to ensure all targets are successfully achieved.-Produce and deliver presentations.-Research best practice in other local authorities and sectors to help drive improvementand innovation into the team.

-Produce and present monthly reports.-Analyse and provide risk assessment for all proactive and reactive changes.-Maintain customer system capacity and availability database.-Assist in the prevention of service outages.-Maintain risk database for all customers.-Work to defined Service Level Agreements.-Ensure continuity of service using industry standard monitoring software.-Capture data and provide trend analysis.-Make recommendations to senior management regarding customer system capacity and availability.-Attend customer review meetings.

Wiltshire

-Resolve multi-contract incidents and service requests using Veritas, Solaris, Linux, Oracle and Windows. -Maintain customer SAN backup and restore solutions, using various platforms including Netbackup, Backup Exec, NetVault, ComVault and Legato Networker. -Work to documented Service Level Agreements.-Work closely with Test, Change, Problem and Configuration Management Teams.-Administer and maintain Test Team environment hardware and software.-Review latest 3rd party vendor patches.-Attend software compatibility review meetings.-Provide a technical point of contact for 1st line Incident Management engineers.-Attend various data centre locations across the UK to perform hardware and software installations and upgrades.-Maintain Customer Performance Monitoring tool set. -Assess the risk of possible technical and business process solutions.-Provide training and mentoring.-Provide 24x7 on-call.-Escalate incidents to third party suppliers.-Work in an ITIL compliant environment.

Wiltshire

-Provide a UNIX technical point of contact for Incident Management engineers.-Assist Incident Management engineers in the resolution of incidents using UNIX, Solaris, Oracle, Windows, SQL and Tuxedo.- Assess the risk of possible technical and business process solutions.-Work closely with both Change Management and Configuration Management Teams.-Perform on site hardware and software installations. -Be involved in the new designs for the applications and interfaces.- Provide training and mentoring.-Provide technical projects that improve service quality.-Provide attendance at monthly customer service review meetings.-Assist Service Level Managers in providing business process advice to police forces.-Provide 2nd line out of hours on-call.-Identify the need for escalation of incidents to third party suppliers.

Wiltshire

-Investigate and resolve technical and non-technical incidents/problems using UNIX, Solaris, Oracle, Windows, SQL and Tuxedo.-Reproduction of reported problems.-Work in an ITIL compliant environment.-Deputising for the Team Leader.-Work to documented Service Level Agreements.-Initiate requests for system changes, where applicable.-Initiate Problems and liaise with the problem manager.-Liaise with various third party vendors.-Perform pro-active system checks and maintenance to reduce volume of service affecting incidents.-Contact with various SunGard Public Sector departments, to ensure problem resolution is achieved.-Document all incident / problem investigation in SunGard Public Sectors management tool, RMS.-Regularly perform out of hour’s on-call.

Wiltshire

-Ownership of customer’s technical operations and maintenance problems through successful resolution to customer’s satisfaction.-Resolving technical & non-technical issues using UNIX, Informix, Solaris and various internal platforms, including developing and running of SQL queries.-Sun Solaris installation and configuration.-Database installation. -Testing (hardware and software) of new products for conformity to applicable standards and product technical requirements.-Reproduction and analysis of reported problems in a lab environment, including detailed defect reporting and analysis.-Actively participate in product and procedure reviews to improve product quality and operability.-Purchasing hardware and software from internal and external sources, to be used in our lab environment.-Ensuring all hardware and software products are delivered successfully to field representatives.-Contact with Motorola account teams worldwide, to ensure problem resolution, achieved through software, hardware, and firmware fixes.-Actively participate in product and procedure reviews to improve product quality and operability.-Liaise with various third party vendors.

Wiltshire

-Providing the customer with a direct line into Motorola, reporting technical and non-technical problems.-Dealing with various other sectors of Motorola, including CGISS and PCS.-Additional checks and monitoring on contracted agreements so Motorola accounts do not incur penalties and the impact to the network subscriber is minimal.-Contact with Motorola account teams worldwide, to ensure problem resolution, achieved through software, hardware, and firmware fixes.-Deputising for the Helpdesk Supervisor, which involves managing a team of 14 Helpdesk representatives.-Providing reports to senior management on Helpdesk performance from response times to training requirements.-Providing out of hours support for Helpdesk agents.-Interviewing potential candidates for the Helpdesk.

Wiltshire

-Providing the customer with a direct line into Nationwide Life.-Dealing with various customer related issues, including mortgages, pensions and life insurance.-Providing regular reports to senior management.-Interviewing potential candidates.-Deputising for the Team Manager, which involves managing a team of 12 colleagues.

Gnvq Level 3 Leisure & Tourism

High School