Operations Manager/Operations Director
Global Tcc
Responsible for all operations of the business, managing 12 members of skilled staff and up to 26 contractors worldwide. Managing the continued effectiveness of the company’s integrated management system through internal audit, management review and liaison with Senior Managers. Development of quality standards, procedures, policies, documents and business risk evaluations. Compilation of analytical statistics to map performance and continual improvement. Providing auditing/QMS Consultancy services to existing and new clients, primarily on logistics issues and solutions, whilst hosting all external accreditation audits for SQA, OPITO and DNV. Maintenance and development of Annual Audit schedules. Delivery and development of the Business Budget whilst drafting and supplying financial proposals for existing and new business bids. Personnel Management, disciplinary issues and mediation. Regular client liaison and new business presentations. Development and delivery of training materials and skills awareness programmes for basic and management levels. Regular overseas travel to Middle East to liaise with key clients over training needs, resource and pricing. Regular briefings to training staff on the importance of multi-cultural awareness when dealing with crews from different countries, backgrounds and levels of experience. Finished role as Operations Director responsible for all aspects of four business streams.