Managing rental real estate investments

BIRCH COMMUNICATIONS | Houston, TXCloud Enablement Specialist Dec 2016-Mar 2017• Drafted and led multi-phase system for implementing service and communication systems with new clients as main focal after sale closes by building a customer database, scheduling work plans and contractors, and designing call flow to meet each customer’s timelines, functional requirements and cost parameters.• Provisioned customers on the Broadsoft switch and voice mail platform including Auto Attendants voicemail boxes and time of day controllers.• Conducted training courses for professional users at all levels on newly provisioned Unified communication phones, soft phones communicator and voice mail platforms with emphasis on enhanced features for channel sales revenue.• Provided insight to sales team on how prior company won customer loyalty and renewals through customer care and how to provide cost effective solutions.

CYPRESS COMMUNICATIONS |Houston, TX(later became Broadvox Communications and then Onvoy)Network Engineer III Nov 2013-Dec 2015 Network Engineer Nov 2010-Nov 2013Senior Technician Nov 2005-Nov 2010Technician Nov 1999-Nov 2005• Oversaw maintenance of 40 local buildings using Nortel phone systems including Moves, Adds and Change tickets and service calls. Extension of PRI’s, DS1’s, ISDN and POTS lines on the network Nationwide to over 29 major markets in the US.• Implemented over 100 custom alarm monitoring systems that communicate via Telnet/SSH/TFTP in Houston and Atlanta market switch rooms.• Handled troubleshooting with RBOC’s and local circuit providers to handle packet loss and circuit issues after hours. Update COLO centers for circuit changes and upgrades. Skilled at fiber optic fusion, anaerobic and Cam splicing. Adept at testing and troubleshooting with OTDR.• Provisioned customers on Nortel PBX and voice mail systems including Meridian Mail, Baypoint and Centigram as well as maintenance and provision needs nationwide Cisco V0IP network’s including Nortel Cs 1000, Nortel CS2k and BroadSoft soft switch.• Remotely coordinated Sonus GSX, PSX, Sonus tools, Pulse SPC manager and SIP trunks due to office closure, installed backup IP service in home office to ensure stability. • Utilized programming to update or remove data customers on the data network as well as upgrading their network bandwidth and IP addressing as needed. Adding and removing IP addresses from Nationwide IP database according to standard protocols.• Improved client renewal and retention through meticulous documentation of client needs and followed up as needed to ensure networking needs were met. Received company employee award for customer service.• Diagnosed performance on a variety of networking platforms both hardware and software to improve enterprise networking systems by early identification of issues avoiding expensive repairs.

IRISH COMMUNICATIONS, Inc | Sacramento, CATelecommunications Supervisor - Jul 1997–Sep 1999• Project manager overseeing all aspects of interconnect, fiber optic installation, troubleshooting and termination. Fusion splicing, installation and maintenance of telephone switches.• Supervised the design, upgrade, installation, termination, testing and certification of CAT 5 and Multimode fiber to 700 plus stations at the San Francisco Federal Mint.

BRITISH ARMY ROYAL CORP SIGNALS | Various locationsTelecommunications Mechanic II Mar 1991–Jun 1995• Designed construction, maintenance, repair of overhead and underground copper and fiber optic cables. Installation, fusion splicing testing and certifying of fiber optic cable. Performing line tests and system fault controls.• Installed, maintained and repaired voice and data communication systems on Royal Airforce bases including Air Traffic Control and living quarters on base. • Represented Combined Services and Army in Rugby.• Captain of Regiment, Squadron and Troop Rugby teams. Presented with both Army and Royal Signals Colour’s.