Identifyng new business opportunities through prospecting and following up leads. Overseeing the entire sales process. Maintaining excellent relationships with existing customers while identifying business needs.Demonstrating products, tastings and training at customer locations or in our training room. Working on marketing strategies. Attend trade shows to demonstrate products, Network and generate leads.

Managing coffee sites, working to targets and maintaining a high standard of staff management. Travelling across the country to train wholesale customers on getting the best out of our product. Identifying customer needs on café visits and selling products.Supporting business owner and other colleagues around the UK. Setting up displays and showcasing products at food and drink events across the country. Delivering objectives and product details to directors and senior managers. Writing and carrying out training programmes at schools in Scotland. Stock control at wholesale unit.

Support and problem solving for customers over phone & email Responsible for supporting hardware & software issues Configuring backups Server maintenance Working to phone targets and ensure calls are taken in a timely manner

Managing daily activities of team Producing Barista crafted Coffee High Level of multi-tasking Organising work load and tasking team/Rotas Dealing with customers daily Ensuring high quality standards & controls are met Promoting the business

Rectifications project for Scottish Widows in which the aim is to make sure the Customer has not lost out due to wrong AMC or Commission charges being applied to the policy. Involved looking back at the scheme history and finding the original AMC/Commission terms on the Schemes and updating a database with findings.

Providing excellent customer service at all times through phone/e-mail/letter. SIPP Buys/Sells Assisting customers/employers & IFA’s with account queries and giving information on products Keeping up to date with changes in company procedures and the Pensions sector Processing new business, transfers, renewals, contribution changes, fund switches, servicing & paying customer monies Helped policyholders/IFA’s & Employers with using our on-line facilities. Produced MI reports for Employers & IFA’s. Produced Scheme Audits Analytical work on Standard Life’s on-line fund switching tool Setting up a team storage facility for Pension & team specific information in Lotus Notes Trained other team members on processes & also produced process maps. Ran illustrations & quotes Worked to Standard Level Agreements with certain Schemes. Worked in a fast-paced tele-servicing team answering up to 70 calls a day from Customers/IFA’s & Employers