Simon Mcphee Email & Phone Number

Tunbridge Wells, England, United Kingdom

Folkestone, England, United Kingdom

Outline:• Innovation and Proposition Design Consultant for a LSE-listed diversified British company, which provides insurance, travel, personal finance, as well as healthcare products and services for 2.7 million customers aged 50 and over in the UK.• Led all new propositions and product launches, acted as a gatekeeper to the insurance business for any innovation, provided strategic guidance and recommendations on innovation and proposition design.• Conducted market research to stay up-to-date with industry trends, identify new market opportunities, and to analyse competitor landscapes, functioned as Business Relationship Owner of all data suppliers.• Collaborated with cross-functional teams to ensure the successful execution of propositions from ideation to launch, gathered customer insights and to identify trends that could inform proposition design.• Engaged with key stakeholders at all levels of the organisation to build buy-in and drive alignment, maintained a culture that encouraged creativity, sharing, and innovation.Key Achievements:• Idealised and executed a 3-year market-leading fixed-price home and motor insurance proposition, and future iterations to changes from the external environment; this also made it to the front page of major newspaper outlet the Daily Mail.• Steered contract negotiations for various data services, which generated significant cost savings for the Saga Group, as well as data enrichment to deliver further value for pricing and marketing opportunities.• Successfully launched small-scale trials of connected home and telematics technology.• Influenced full portfolio review of smaller insurance products, which included recommendations for the company’s 5-year strategy plan.

Folkestone

Outline:• Owned overall Home Insurance P&L (circa £400 million), managed and coordinated a large multi-skilled team (including 4 Senior Reports), developed and executed strategic plans to propel the growth and profitability of the company’s home insurance products portfolio.• Drove product innovation to stay ahead of industry developments and to ensure the company’s home insurance products remained competitive in the market, oversaw the development of new home insurance products from ideation to launch, headed the development and delivery of the Home Insurance Strategy Programme.• Supervised product management of daily BAU; which involved all external and internal key stakeholder relationships, including senior management, commercial team, home insurance panel, public relations, compliance, customer relations, product development, marketing, and underwriting teams.Key Achievements:• Maintained market position and profitability in challenging conditions, by reducing cost base, and increasing new business by 15% from delivering numerous change initiatives.• Simplified the home insurance customer journey through data enrichment, and via analysing customer pain points to reduce online and offline customer quote journey by 40%.• Reduced customer complaints and improved NPS and CSATS from delivering a programme of fault fixes and small changes identified at specific customer touchpoints.• Achieved more new business sales/quotes online than offline for the first time for home insurance, by formulating a dedicated online muti-skilled working group.

Folkestone

Outline:• Owned full product management of a portfolio of over 10 products, led the development and execution of the home insurance product roadmap; including defining product vision, strategy, and goals.• Joined forces with cross-functional teams to gather requirements, define product features, and prioritise enhancements, drove product development and enhancements from concept to launch to ensure innovative and high-quality solutions.• Defined and tracked key performance metrics to measure product success and propel continuous improvements, managed product lifecycle and optimised profitability; including pricing strategies, cost management, and product retirement.Key Achievements:• Launched a variety of new to market large-scale market leading products; including Mid-Net Worth Home Insurance, Landlord Insurance, and Home Emergency Cover, also enriched the home insurance product to obtain a 5 Star Defaqto rating for first time.• Rolled out government-backed scheme ‘Flood Re’ into the business, which enabled insurers to have the flood risk element of the cover, which is insured by the scheme; this was the first UK broker to offer insurance via the scheme.• Devised a property database to auto populate question set, and to move from a postcode-level for pricing and underwriting, to address-based at point of quote using a variety of internal and external data.

Folkestone, England, United Kingdom

• Supported the Head of Commercial and Legal Team with contract negotiations, supplier management, and performance, collaborated with the Commercial Manager to develop strategies for the Home Insurance business.• Worked with account managers to keep insurance panel net rates competitive, persuaded insurers to reduce pricing rather than increasing pricing.

Folkestone, England, United Kingdom

Supporting the Home Insurance Product Manager on the day to day running of the product.

Folkestone, England, United Kingdom

Dealing with all public queries, press releases and media threats for all Saga Personal Finance Products, Home Insurance, Pet Insurance, Holiday Home Insurance and International Money.

Folkestone, England, United Kingdom

In charge of all customer documentation, marketing related complaints, implementing product changes and the supervising of Marketing Executives and managing the entire Home Insurance direct mail programme.

Folkestone, England, United Kingdom

Various responsibilities related to delivering the home marketing plan.

Folkestone, England, United Kingdom

Various Placements within the Marketing Department working on various Saga products (Travel, Home, Motor, Pet, Telephone Service and Utilities).

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 2:1

Cim Diploma, Marketing, Completed