AeroLeads people directory · profile
Simon Mcqualter Email & Phone Number
Senior Initiative Manager - LiveBetter
at
Medibank
2 work emails found
@medibank.com.au
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Initiative Manager - LiveBetter
Location
Melbourne, Victoria, Australia
Company size
Who is Simon Mcqualter? Overview
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Quick answer
Simon Mcqualter is listed as Senior Initiative Manager - LiveBetter at Medibank, a company with 3668 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at medibank.com.au and a matched LinkedIn profile for Simon Mcqualter.
Simon Mcqualter previously worked as Initiative Manager - Live Better at Medibank and Retention Continuous Improvement Manager at Medibank.
Company email context
Email format at Medibank
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{first}.{last}@medibank.com.au
92% confidence
AeroLeads found 2 current-domain work email signals for Simon Mcqualter. Compare company email patterns before reaching out.
Profile bio
About Simon Mcqualter
Performance focused Retention Manager with 10+ years of people leading experience helping to enable our teams to improve our customer experience. I’m focused on developing teams, initiatives and projects that deliver a superior customer experience that leads to stickier customers!Experiences I’m most proud of:•Led the development and implementation of the new product recommendation program that led to a 9% drop in key lapse co-horts, improved quality assurance capabilities and improved speed to competency for our team by 25%. •Led the development of the Next Best Action program that delivered a 3x improvement in a number of value-add conversations with our customers by linking data science engines with our frontline teams. •Led our agile Retention squad to exceed retention targets by 15% by improving our inbound sales conversion, arrears process and switching processes using data driven insights. •Led our Retention call centre team lifting people engagement scores by 15 points in key areas by coaching and enabling our frontline leaders while continually improving growth performance. •Led transformation of sales and service department by launching offshore teams to complement onshore sales teams while increasing sales conversion onshore by 10%. I enjoy roles where I can drive improved performance, help to develop my team members and where I can use design thinking techniques to create solutions centred around our customers. Look forward to connecting.
Listed skills include Change Management, Insurance, Process Improvement, Risk Management, and 18 others.
Current workplace
Simon Mcqualter's current company
Company context helps verify the profile and gives searchers a useful next step.
Medibank
7 roles
Simon Mcqualter work experience
A career timeline built from the work history available for this profile.
Initiative Manager - Live Better
CurrentLeading cross functional project teams to improve Medibank's digital health and wellbeing app - LiveBetter. Using agile methodologies we bring together digital, marketing, frontline, data analytics teams to improve the proposition for our customers.
Nov 2023 - Present
Retention Continuous Improvement Manager
Leader of the Frontline Retention squad & Right Cover squad. Squads identify opportunities across the business to improve customer experience and customer retention by analysing our data, performance and interacting with our customers. We then use agile and design thinking methodologies to manage projects across the business to improve customer experience.
Jul 2020 - Nov 2023
Customer Retention Manager
Leader of a 60-70 seat Retention and Cover Review call centre team focused on retaining customers for Medibank. Focused on leading the frontline retention leadership team to implement strong culture of customer first, continuous improvement and coaching aswell as creating an enjoyable place to work.
Jul 2019 - Jul 2020
Campaign Performance Manager
Responsible for the implementation and performance of retention campaigns that included reactive and proactive. Sought continuous improvement opportunities to improve the efficiency and output of the retention team.
May 2018 - Jun 2019
Retention Team Leader
Leader of call centre team focused on retaining customers who were leaving the private health insurance industry.
Aug 2016 - May 2018
Service Manager
Leader of sales and service team focused on delivering high standard of service to long term insurance customers. Business Partner to offshore operations team focused on delivery of processes to ensure the smooth operation of the business.
Oct 2012 - Aug 2016
Team & coworkers
Colleagues at Medibank
Other employees you can reach at medibank.com.au. View company contacts for 3668 employees →
SH
Sally Howe
Colleague at Medibank
Greater Brisbane Area, Australia
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DM
Diana Manzi
Colleague at Medibank
Melbourne, Victoria, Australia, Australia
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IN
Insiya Naqvi
Colleague at Medibank
Greater Melbourne Area, Australia
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JD
John Deng
Colleague at Medibank
Greater Sydney Area, Australia
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SP
Shreya Paliwal
Colleague at Medibank
Sydney, New South Wales, Australia, Australia
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MM
Matthew Mann
Colleague at Medibank
Greater Adelaide Area, Australia
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PT
Phuong Trang Nguyen
Colleague at Medibank
Melbourne, Victoria, Australia, Australia
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VN
Vestina Nayaho
Colleague at Medibank
Adelaide, South Australia, Australia, Australia
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MR
Michelle Redshaw
Colleague at Medibank
Greater Brisbane Area, Australia
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JS
Jane Stevenson
Colleague at Medibank
Wallington, Victoria, Australia, Australia
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Sally Howe
Colleague at Medibank
Greater Brisbane Area, Australia
View →
DM
Diana Manzi
Colleague at Medibank
Melbourne, Victoria, Australia, Australia
View →
IN
Insiya Naqvi
Colleague at Medibank
Greater Melbourne Area, Australia
View →
JD
John Deng
Colleague at Medibank
Greater Sydney Area, Australia
View →
SP
Shreya Paliwal
Colleague at Medibank
Sydney, New South Wales, Australia, Australia
View →
MM
Matthew Mann
Colleague at Medibank
Greater Adelaide Area, Australia
View →
PT
Phuong Trang Nguyen
Colleague at Medibank
Melbourne, Victoria, Australia, Australia
View →
VN
Vestina Nayaho
Colleague at Medibank
Adelaide, South Australia, Australia, Australia
View →
MR
Michelle Redshaw
Colleague at Medibank
Greater Brisbane Area, Australia
View →
JS
Jane Stevenson
Colleague at Medibank
Wallington, Victoria, Australia, Australia
View →
FAQ
Frequently asked questions about Simon Mcqualter
Quick answers generated from the profile data available on this page.
What company does Simon Mcqualter work for?
Simon Mcqualter works for Medibank.
What is Simon Mcqualter's role at Medibank?
Simon Mcqualter is listed as Senior Initiative Manager - LiveBetter at Medibank.
What is Simon Mcqualter's email address?
AeroLeads has found 2 work email signals at @medibank.com.au for Simon Mcqualter at Medibank.
Where is Simon Mcqualter based?
Simon Mcqualter is based in Melbourne, Victoria, Australia while working with Medibank.
What companies has Simon Mcqualter worked for?
Simon Mcqualter has worked for Medibank and Qbe Insurance.
Who are Simon Mcqualter's colleagues at Medibank?
Simon Mcqualter's colleagues at Medibank include Sally Howe, Diana Manzi, Insiya Naqvi, John Deng, and Shreya Paliwal.
How can I contact Simon Mcqualter?
You can use AeroLeads to view verified contact signals for Simon Mcqualter at Medibank, including work email, phone, and LinkedIn data when available.
What skills is Simon Mcqualter known for?
Simon Mcqualter is listed with skills including Change Management, Insurance, Process Improvement, Risk Management, General Insurance, Microsoft Office, Sales, and Training.
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