Simon Mcqualter Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Leading cross functional project teams to improve Medibank's digital health and wellbeing app - LiveBetter. Using agile methodologies we bring together digital, marketing, frontline, data analytics teams to improve the proposition for our customers.

Leader of the Frontline Retention squad & Right Cover squad. Squads identify opportunities across the business to improve customer experience and customer retention by analysing our data, performance and interacting with our customers. We then use agile and design thinking methodologies to manage projects across the business to improve customer experience and lapse performance. These include developing the Next Best Action program, Product Recommendation Program, Pro active cover review program and retention campaign performance initiatives.

Melbourne, Australia

Leader of a 60-70 seat Retention and Cover Review call centre team focused on retaining customers for Medibank. Focused on leading the frontline retention leadership team to implement strong culture of customer first, continuous improvement and coaching aswell as creating an enjoyable place to work.

Melbourne, Australia

Responsible for the implementation and performance of retention campaigns that included reactive and proactive. Sought continuous improvement opportunities to improve the efficiency and output of the retention team.

Melbourne, Australia

Leader of call centre team focused on retaining customers who were leaving the private health insurance industry.

Melbourne, Australia

Leader of sales and service team focused on delivering high standard of service to long term insurance customers. Business Partner to offshore operations team focused on delivery of processes to ensure the smooth operation of the business.