Simon Memmory Email & Phone Number

Thetford, England, United Kingdom

East Anglia

Norwich, England, United Kingdom

Boston, Lincolnshire

Accountable for the day to day running of a High Street Frozen Food Specialist Store.• To lead all members of the store team to deliver outstanding levels of service to all customers in the most effective and profitable manner whilst ensuring company compliance• To achieve store financial targets and ensure store profitability• To achieve sales, profit and customer satisfaction by building a strong team to deliver exceptional levels of service and standards• To build a high performing team by setting high standards, sharing success and by actively managing poor performance and celebrating good performance• To deliver the full potential of all staff through effective coaching and development utilising all the relevant training tools provided.• To clearly communicate to all members of staff at all levels the business priorities and how they can contribute to success

Boston

Store ManagerSeptember 2009 – September 2013Sports Direct.comAccountable for the day to day running of a Sports Goods store in a high growth market.• Meeting and exceeding challenging financial targets including sales, wastage, unknown loss, and payroll budgets.• Delivering key Business KPIs, through promotion of additional sales products through effective coaching and guidance of staff• Maintaining high expectations with delivery of routine to ensure the store trades legally, by delivering best practice through the team.• Delivering high presentation and service standards to ensure the Customer Contract is delivered, effectively monitored through day to day review, and Mystery Shopper results.• Growing raw talent through the business and identifying potential leaders and supporting their Career Development.

East Anglia

Area Personnel ManagerTesco Stores Limited (Retail)• Accountable for all HR policy implementation within 16 stores (approx. 300 employees) including absence management and effective holiday planning ensuring the needs of the business and individual are met.• Providing timely support for Store Managers when dealing with disciplinary and grievance situations, whilst working in partnership with Trade Union representatives at Shop Steward and Area Organiser level.• Ensuring key roles are fully recruited, and a robust training plan exists to meet the needs of an ever changing business.• Through effective coaching ensure that the Store Managers deliver their payroll spend targets.• Audit store performance and ensure that each store operates within the required routine to deliver legal compliance across all areas from selection to Alcohol Licensing.• Offer guidance on Attendance policies to ensure that the employee feels supported, and that the business needs are recognised and met.• Be the gatekeeper of excellent training, ensuring that all staff are capable of delivering within their required role.• Through effective communication ensure that all staff are up to date with what’s going on in the business and that all staff have two-way communication with their Line Manager, encouraging bottom up feedback channels.• Labour Turnover targets are met through effective recruitment, using a structured approach focussing on the demographic area.• Identifying how people solutions can solve operational issues through effective coaching.• Ensuring the Customer sees that staff are great through effective use of mystery shopper data.• Challenge others when business and personal values are not delivered, ensuring everyone is treated fairly and consistently.• Internal and External talent spotting to ensure effective succession planning to meet the needs of an expanding operation.• Internal NVQ Verifier standing over the Apprenticeship Programme across the group.

Peterborough, United Kingdom, And Spalding

Store Manager - Peterborough and SpaldingApril 2002 - June 2004 Tesco Stores Ltd (Retail)Accountable for the day to day running of a convenience store in a growth market.• Meeting and exceeding challenging financial targets including sales, wastage, unknown loss, and payroll budgets.• Maintaining high expectations with delivery of routine to ensure the store trades legally, by delivering best practice through the team.• Delivering high presentation and service standards to ensure the Customer Contract is delivered, effectively monitored through day to day review, and Mystery Shopper results.• Growing raw talent through the business and identifying potential leaders and supporting their Career Development.

Boston, Lincolnshire

Section Manager - various positionsMay 1995 - April 2002 Tesco Stores Ltd (Retail)Various Section Manager positions within a busy Supermarket.• Working as a Section Manager across various departments including Night Replenishment; Stock Control; Customer Service; Training; Price Integrity.________________________________________QualificationsI have completed the following workshops with Tesco, both as a Participant and a Trainer. • Ask More Than Tell • Coaching • Communication• Conflict Resolution• Core Skills Rapid Action Team (RAT) Plan Do Review (PDR) Effective MeetingResponsibility Accountably Consult Inform (RACI) Problem Solving Team Building (PSTB) Root Cause Analysis (RCA) Emotional Cycle of Change (ECOC)• Delegation• Everyone Welcome At Tesco Encompassing the following elements Disability Ethnicity FlexibilityAge• Gaining Commitment• Handling Difficult Situations• How am I Doing Toolkit?• How to Keep our People • Implementing Change • Induction• Keeping Us Legal• Leading The Way• Managing My Team • Managing Theft• Paying our People Correctly• Retail Excellence• Religions Toolkit• Unknown Loss workshop• Selection Toolkit • Serving our Customers• Store Manager Skills • Solving Problems – Grievance & Disciplinary procedures• Assessing Managers Workshop• Effective Note taking• Staff Searches • Stock workshop• Supporting Your Attendance: Notification policy Welcome Back To Work Attendance Review & Disciplinary • Team Building• Training Skills