• EUC Service Delivery Manager in Imperial Brands. Supporting over 100 sites and 15 factories globally.• Management of 15000 laptops and desktops, 10000 Phones and IPad’s. • Intune design and management. Virtual solutions which include AVD, Dev Box and Windows 365. Management of the Microsoft 365 within the estate.• Managing all the EUC support teams to ensure a quality service to the users.• Responsible for managing and challenging technical solutions. Acting as the technical representative with 3rd party providers for EUC. • Ensuring 3rd party providers meet their SLA targets and provide a service that is good quality, reliable and cost effective.• Reviews with 3rd party providers to ensure contract compliance. • Management of the EUC laptop requirements with the supplier. Implementing any upgrades and changes to the image.• Management of the update/patching process to keep the EUC estate up to date and compliant with security requirements.• Providing technical expertise when required in all areas of EUC.• Implementing and executing the Service Delivery strategy for Global IT

• Responsible for migration of 7500 VDI’s and 2000 laptops from SCCM 2007 to Microsoft Endpoint Configuration Manager.• Repackaging of applications in Microsoft Endpoint Configuration Manager and testing to ensure a seamless migration experience for users.• Implementing upgrade of Office 365 through Endpoint and MS deployment tool • Providing support to 3rd party suppliers to ensure parallel development in both environments during migration.

• Design Architect of the upgrade of 1400 ATM's from Windows 7 to Windows 10 migrating from SCCM 2012 to Microsoft Endpoint Configuration Manager producing High and Low level Design Documentation.• Implementing the design after agreement with majir stakeholders • Implementing a unique solution to automatically rebuild ATM's Remotely for Nationwide Building Society. • Creation of GPOs and AV policies and adhering to PCI DSS Security requirements imposed as a Category 1 device.• Writing custom right click tools to support the implemented design.• Working in conjunction with 3rd party vendors to provide the required solution.

Providing support for the upgrade from Window 7 to Windows 10

Financial Conduct Authority:Supporting the upgrade of 4500 users to a new infrastructure on multiple devices. Implementing changes and fixes as required through a transformation project. Deploying Windows 10 with Office 365 and MBAMSupport and maintain SCCM Current Branch 1706 deployment

NationwideDesign and implement the largest upgrade of software within ATM’s for 20 years Design, deliver and integrate software changes through SCCM and GPO’s for the new £5 and £10 Polymer notes to ensure a smooth transition within the time constraints set by the Bank of England.