Southeast

Key Achievements:Adapted to new industry and quickly developed knowledge required to be effective and compliant.Successfully managed a team of consultants and technicians in all aspect of service delivery.Implemented weekly activity review documentation to monitor and improve productivity resulting in all allocated tasks completed within the agreed timescales.Established a Health & Safety document to review employee working practices when on site, resulting in no incidents or accidents and improved awareness and reporting of near misses.Increased employee engagement and reduced employee turnover by introducing regular meetings with field based individuals to discuss progress and provide feed back.Reduced customer complaints by 75% through regular quality review with customers to assess our service delivery and take corrective action if necessary.Working closely with Office Management to maintain ISO Accreditation.

One of the UK's top Security Companies with a turn over of £350m employing over 12,000 employees.Key Achievements: Managed a successful team of four Contract Managers and two Operational Support ManagerTeam responsible for 450 personnel with a turnover of £10m.Introduced Service Level Agreements and Key Performance Indicators to improve customer satisfaction levels.Managed various key projects including:Ensuring compliance of procedure and process in line with ISO9000 accreditation. The implementation and relocation of the Operation Support role to manage four centres with a total of 65,000 hours.Retained £1.5m customers who had given notice of termination through effective relationship and communication which resulted in a two year extension on the contract.Managed and maintained profitability of budgets through control of weekly expenditure.

Key Achievements:Seconded to Senior Management Team to assist with all matters concerning the Operational effectiveness of the Cardiff centre managing 8,000 hours with a turnover of £4.5m.Shared best practise of managing Contract Managers portfolio of how to manage customer retention / contract reviews / recruitment / SLA's & KPI's and control and management of own P&L.Rebuilt and stabilised Centre team resulting in zero terminations, improved customer relationships and profitability.Conducted business review presentation to Senior Management of progress made and implemented schedule of priorities for new incoming General Manager.

Based in Watford, Crusader Security provides managed Security Services to London and the Home Counties. Maintained a portfolio of 250 personnel.

Resolution Security was a growing organisation based in London with a turnover of 90m.Co-ordinated personnel, equipment and administration in central London and the Home Counties.

Frank Usher's fashion - dealing in main stream styles and design.Undertook full Security & Risk Assessments.Managed the tendering process and subsequent installation of CCTV, intruder alarms, fire detection systems and maintenance contract.Achieved police response to intruder alarms through implementing procedures reducing false activations.QUALIFICATIONS / TRAINING .6 O Levels including Mathematics and English

Excelsior Security Limited based in Uxbridge with a turn over of £20m.

Queens Colour Squadron, One Squadron - Airfield & Harrier Strike Force defence.