Develop, maintain and support business opportunities for Dayinsure Connect (fleet management and insurance for the motor industry) and its integration with the ADP Autoline system

Develop and maintain key accounts within the insurance software sector of the motor trade industry. Skills and responsibilities:Develop and maintain relationships with key accounts up to Director levelProvide reporting and analysis on key accounts both internally and externallyProviding remote and on-site support and training for customersDeveloping and maintaining tools and literatureAssist in system testing and development to maintain product qualityManaging implementation of products to suit customer's business criteriaProvide ongoing assistance to customers to maintain use and cost recoveryEffective time management in order to meet SLA's and internal KPI's

Providing technical and legislative support for SME’s and Accountants in Practice in an inbound call-centre environment. Skills and responsibilities:Providing telephone and remote support within Service Level Agreement time scalesKnowledge of Payroll legislation and calculationsUnderstanding of different Windows OS, both Desktop and ServerKnowledge of peripheral devicesProblem solvingWorking as part of a team

Providing Music and Music Technology education for students aged 11-16. Skills and responsibilities:Planning and preparing resourcesProviding clearly planned lessons following work schemes governed by the National CurriculumLearning new technologies in order to train students on their correct useUndertaking pastoral care for students in the role of Form Teacher

Working within the software industry, providing specialist software to the recruitment industry and BACS (Banking Automated Clearing Service) to all Industry Sectors. Began career at InterSoftware within the Sales department and moved into the Technical Service Department. Skills and responsibilities:Sales targets for Recruitment softwareProducing presentations and attending exhibitions showcasing the Company’s softwareAccount Management for existing and new customersProviding telephone support to over 10000 users across a range of software products within Service Level Agreement time scalesProviding off site support via telephone and remote connection to fix ‘issues’ and provide customer trainingProblem solving both internally and with external customersOn-site installation and full training of various software packages including integration with Sage (Payroll\Line 50\Line100)Installation and Integration of bespoke database packagesWriting and delivering training courses internally and to customer baseTesting of new software to log ‘bugs’ and monitoring beta sitesTechnical Author for new products including ‘help'Product Manager for a software suite integrating directly with Sage packages