During my time at Laithwaites Wine, I was a Personal Wine Advisor. In this role I was responsible for managing a number of customer accounts. As a Personal Wine Advisor I had to provide a very high level of customer service to my portfolio of clients. Integral to success in this role was the ability to strategically analyse data, spot trends and make recommendations (not only to clients but also to the wider business). This role further developed my skills in both listening and communication… Show more During my time at Laithwaites Wine, I was a Personal Wine Advisor. In this role I was responsible for managing a number of customer accounts. As a Personal Wine Advisor I had to provide a very high level of customer service to my portfolio of clients. Integral to success in this role was the ability to strategically analyse data, spot trends and make recommendations (not only to clients but also to the wider business). This role further developed my skills in both listening and communication, which were beneficial to negotiation and the ability to up sell. As a Wine Advisor I had to be relational in my interaction with customers and effectively utilise my skills in building rapport. I am used to operating in a busy and pressurised working environment which requires a flexible approach to working. As a Personal Wine Advisor I regularly exceeded my financial targets and contributed to the performance of our team, proving my ability to effectively work on my own and be a integral part of a successful team. Show less

As the Client Services Manager, I provided various levels of support to Bible Societies across the world. I have great communication skills and am able to work effectively with people from a variety of different backgrounds and cultures. I managed the Online Project Registry (our global project database) and ensured that information presented in it was both accurate and reliable: this included dealing with project proposals and project reporting as well as grants and designation requests. I… Show more As the Client Services Manager, I provided various levels of support to Bible Societies across the world. I have great communication skills and am able to work effectively with people from a variety of different backgrounds and cultures. I managed the Online Project Registry (our global project database) and ensured that information presented in it was both accurate and reliable: this included dealing with project proposals and project reporting as well as grants and designation requests. I worked closely with other departments and adopted a cross-functional approach to working. My role as Client Services Manager required that I was competent at both project management and financial management. I wrote documents for policy and procedure. These policies have been implemented globally. I analysed data and global trends, proposed solutions and matched resources to identified needs. I used this research to produce business cases, reports, fundraising documents, write policy, deliver presentations, produce executive summaries and find solutions to ongoing project development. These reports and other documents have been used by senior management and the General Secretary in management meetings around the world. Working with global projects has given me experience in both change management and reputation management. I am used to working at board level and have produced documents and reports for both trustees meetings and the UBS Global Board. I organised, managed and participated in the UBS Annual Designations Conference. This allowed me to be part of setting the strategic agenda for the organisation and network with key stakeholders. I am solution focused and have a track record in delivering to deadlines and set targets. While I am an integral part of a central team I am able to work independently and maintain a global perspective. Show less

2003- 2006While at Pepsico I was employed as a Customer Accounts Sales Team Representative. I managed a number of customer accounts. I was personally responsible for maximising stock volume into these accounts in line with set targets. I negotiated with customers to increase sales and provided exceptional customer service. I regularly exceeded targets. In this role I worked both independently and as an integral part of a team. Working in a marketing and sales environment is pressurised and… Show more 2003- 2006While at Pepsico I was employed as a Customer Accounts Sales Team Representative. I managed a number of customer accounts. I was personally responsible for maximising stock volume into these accounts in line with set targets. I negotiated with customers to increase sales and provided exceptional customer service. I regularly exceeded targets. In this role I worked both independently and as an integral part of a team. Working in a marketing and sales environment is pressurised and I was able to attain targets and work to deadlines with set objectives. While at Pepsico, I gave presentations to team members, departmental manages and area managers. I prepared clear, concise and accurate reports. I continually sought to monitor and evaluate what I did with the aim of further improvement. Show less