Simon Muir's Location
Sutton, England, United Kingdom, United Kingdom
Simon Muir's Contact Details
Simon Muir work email
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- Valid
Simon Muir personal email
n/a
About Simon Muir
Professional and experienced claims and account manager working for ERS, with a proven track record in claims management and project implementation. Accomplished claims operations manager with excellent motivational, influencing and communication skills. Highly competent in reviewing and implementing process change, governance, customer journey and operational efficiencies.
Simon Muir's Current Company Details
Ers
ERS - Claims Business Manager
Simon Muir Work Experience Details
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Claims Business ManagerErs Jun 2015 - PresentLondon, United KingdomTo manage the technical performance of a head of damage through development of commercial opportunities based on market, legal and technical knowledge and provide business ownership for major supply chain contracts.
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Sales Director1Easycall Dec 2012 - Mar 2015Chelmsford• Develop strategy, tactics, sales plans and profit targets for four divisions of the business, incorporating core insurance products, recovery and storage solutions, approved repairer network and retail provision.• Develop and maintain relationships with suppliers and clients including contract agreements.• Identify and report on business opportunities, including developing bespoke claims products and retail solutions influenced by market conditions and changes.• Representing the business at conference, trade fairs and networking events including designing display stands and marketing material.• Managing nationwide sales team to include objective setting, performance management/reviews.• Implement new business processes and ensure continued process improvement and account development, including overseeing external audits of suppliers.
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National Sales ManagerDrive Assist Jan 2009 - Dec 2012Tamworth• Responsible for national account management to include account performance, development and key focal point internally and externally for issue resolution.• Owner of national account customer experience, to include face to face reviews with referrers/affinity partners to review how customer journey can be enhanced to improve touch points, brand experience, conversion rates and compliance adherence.• Implement process improvement across the business and monitor success.• Seek and develop new business opportunities to include preparing tenders and presenting proposals.• Manage a team of National Sales Executives and Business Analyst to include objective setting, performance management/reviews and develop individuals to ensure KPIs are achieved.
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Ukgi Technical Credit Hire ManagerZurich Financial Services Oct 2007 - Jan 2009London• Responsible for managing projects, including the design of Project Initiation Document’s and full Cost Benefit Analysis with the required engagement of all key stakeholders to ensure sign off.• Projects include Market Bilateral Agreements, CHO protocols, Zurich ‘non fault’ credit hire referrals, Broker and Approved repairer strategies, Fraud and Litigation strategies and a PI referral scheme.• Liaise and maintain relationships with Supply Chain, Communications, Group Legal and underwriters.• Complete detailed analysis of project performance at key stages and report on findings and recommendations. Present to the Claims Leadership Team when required.• Ensure projects adhere to technical, statutory and legal requirements.• Engage with external suppliers regarding process, contracts and performance.• Awarded Motor Claims Professional of the Year 2007 for the work carried out in the credit hire arena. -
Ukpl Motor Injury ManagerZurich Financial Services Aug 2006 - Oct 2007Farnham• Promote effective and prompt settlement of claims.• Manage and co-ordinate resource to optimise performance providing strong leadership.• Talent Management.• Proactive approach to managing change.• Ensure that the department is developed and coached to its optimum performance.• Develop and maintain relationships with internal and external customers.• Focus the department on the key drivers to ensure delivery.
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Claims Team ManagerZurich Financial Services Feb 2001 - Jul 2006Sutton• Responsible for handling staff management issues, including recruitment, resource/budget management, training and development, Claims Quality Reviews, setting individual PDP’s.• Ensure the team meets required standards. Adherence of technical governance, quality and response times.• Provide a first class service by leading a team to improve their overall performance and service to customers. • Have a full understanding of how the team interacts with other departments/underwriters and how they support the objectives of the business.• Liaise and run meetings with clients or external suppliers to raise and solve issues and work towards improvements in service for higher levels of customer satisfaction.• Initiative Team Head and Workstream Team leader for Zurich Zeus notification and Steerage.• Accredited Six Sigma Greenbelt.
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Technical Claims ControllerZurich Financial Services Jan 2000 - Feb 2001Sutton• Responsible for personal portfolio of high value cases.• Co-ordinate the technical needs of ‘specialist teams’.• Coach, develop and monitor performance of colleagues.• Devised, planned and trained new recruits on motor claims procedures and processes.• Provide assistance to line managers through the preparation of status reports.• Produce Technical client summaries and attend client meetings.
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Performance Development ManagerZurich Financial Services Mar 1999 - Jan 2000Uk• Reviewing and analysing settled claims across all strategic business units, ensuring optimum settlements have been reached.• Present findings to Business Managers, Directors and Board Members.• Recommended solutions to problems discovered, by using experience and knowledge gained from other areas of the business.
Simon Muir Skills
Claims Management
General Insurance
Insurance
Team Management
Process Improvement
Account Management
Liability
Claim
Accident
Management
Negotiation
Commercial Insurance
Operations Management
Customer Service
Business Strategy
New Business Development
Sales
Brokers
Call Centers
Property And Casualty Insurance
Legal Liability
Underwriting
Business Development
Simon Muir Education Details
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St Andrews Rc, Leatherhead
Frequently Asked Questions about Simon Muir
What company does Simon Muir work for?
Simon Muir works for Ers
What is Simon Muir's role at the current company?
Simon Muir's current role is ERS - Claims Business Manager.
What is Simon Muir's email address?
Simon Muir's email address is si****@****t.co.uk
What schools did Simon Muir attend?
Simon Muir attended St Andrews Rc, Leatherhead.
What skills is Simon Muir known for?
Simon Muir has skills like Claims Management, General Insurance, Insurance, Team Management, Process Improvement, Account Management, Liability, Claim, Accident, Management, Negotiation, Commercial Insurance.
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Simon Muir
Greater Cheshire West And Chester Area
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