As a freelancer, I have been able to help different personnel and organizations handle their customers.I take pride in :1. Helping my clients get their dream hotels in Kenya & UAE.2. A satisfied customer & a customer whose complaint is well resolved and a solution found.3. A busy professional getting tasks well done and ticking them off the to-do list.I offer a wide- range of services, which include:1. Helping with hotel bookings and different facility bookings.2. Helping busy professionals manage their emails (email management).3. Handling customers' inquiries, and providing detailed feedback, according to specific needs.4. Handling customer complaints, and helping find a solution to the problems promptly.5. Recording and handling different customer data and privacy in the CRM databases.6. Conducting customer surveys on behalf of organizations and businesses.7. Collecting feedback & recommendations from customers.8. Doing bookkeeping and financial monitoring.9. Helping in reconciling transactions.

Key Achievements:I take pride in1. Maintained a low PAR ratio.2. Low defaulting rates.I was able to deliver on:1. Built and maintained strong relationships with customers.2.Identified customer needs and offered tailored solutions suiting their different need.3. Investigated, and resolved, customers' complaints promptly.4. Worked on maintaining existing customers' retention ratio.5. Monitored new and existing portfolio management of delinquency.6. Maintained a low Par ratio.7. Helped in loan re-structuring, lowering the defaulting rate.

During my tenure at Goblis Foundation I:-1. Developed and coordinated educational programs for various groups with which we were associated.2. Prepared, monitored, and evaluated the effectiveness of training materials.3. Prepared and maintained records, and reports for different training.4. Helped in organizing outreaches and community training.5. Helped foster impactful relations with different stakeholders, expanding reach, and raising awareness.6. Developed different training strategist.