Simon Murfin Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Responsible for the P&L, Sales & Marketing, Product, Technology, Legal, Regulatory & Compliance, Analytics, Finance, Operations (including outsourced suppliers), Client Service, HR, Procurement, Company Sec., and Facilities.- Led successful seed round, due diligence for Series A funding, and legal work for follow on funding. - Established Project Roadmap and led key projects e.g. redesign of client website (significant increase in traffic & reduced errors), client journey improvements, established US and Canadian manufacturing and distribution solution, implemented new Client Service solution (team delivers c.97+% satisfaction), launched new digital product (from 0% to c.30% of all sales in 3 months), implemented performance dashboards (PowerBuilder BI) and new internal processes and policies.- Obtained FDA approval to import / export to the USA.- Won first pharmaceutical client deal and led the project to deliver the operational and technical solution. - Delivered an improved sales mix of B2C, B2B, and affiliates.- Led the FG Technology team, which has rebuilt the technical and application architecture, significantly reducing system errors, processing times and costs (c.60% reduction to date).- Reduced staff attrition & successfully brought finances under control.

London & Bicester

London & Bicester

Bicester & London

London, United Kingdom

Global Programme Manager for a $400m cost reduction programme (business restructuring). Turned targets and ideas into qualified, owned projects and implemented benefit tracking.

London, United Kingdom

- Led key components of a global programme to merge the Consumer and Wholesale bank divisions and implement a standard global structure and processes. Significant direct cost savings made and momentum built for broader, externally announced programmes. - Led key components of a Bank wide Simplification Programme, including redesigning the Middle East business model and organisation design. Greatly simplified the business structure and reduced costs.- Led the adoption of a new annual business planning approach amongst functions at SCB, involving the creation of TOMs, gap analysis, project roadmap, and an annual project list and funding strategy. Helped functions to secure project funding.

London, United Kingdom

Led various global & UK projects including helping the UK Private Bank to improve time to competence and revenue performance. New joiners’ revenue exceeded their salary costs within 4 months of joining vs. 15 months before the project. Overall team revenue up 23% year on year.

London, United Kingdom

- Built momentum by managing individual projects (including transformation of the Resourcing function), and then led the entire programme and team (based in London, Singapore and Hong Kong). - Developed HR TOM, programme roadmap, built programme team (peaked at 80), coached senior stakeholders, secured funding ($50m), built the internal language and toolset for change, and managed c.50 projects to deliver the promised benefits. Advised other Bank departments and external parties (e.g. Prime Minister’s Office of Singapore) on developing TOMs and business transformation. - Highlights include; Migrated $3bn of payroll to new provider across 12 countries on time and with no errors, migrated 100 FTEs worth of work offshore, 100% increase in self-service transactions in 4 years, implemented global performance management solution for 90,000 staff, increased global access to core systems from 67% - 95% of staff, built new HR contact centre (40,000 enquiries a month), reduced system issues by 80% over 4 years, changed departmental cost growth of 20 – 30% p.a. to below Group average, built a global headcount reporting tool delivering accurate headcount and trend analysis 2 days after month end, reduced business effort for mid-year reviews by 30%, saved $20 – 30m in recruitment fees p.a.

London, England Metropolitan Area

IND Transformation ProgrammeWorked with the IND Senior Director responsible for Change & Reform. Shaped the programme and provided business transformation experience. Built first, single view of all in-house projects (100+), identifying significant cost saving opportunities, risks, and dependencies.

London, England Metropolitan Area

Co-Operative Insurance SocietyClaims Transformation Programme – Jointly sold and then launched the Programme. Involved Claims diagnostic, development of TOM, and implementation roadmap, working closely with CIS MD. Sold c.£20m follow on programme. Project lead for one of 4 projects, responsible for transformation of claims workforce, involving new business & process design, orgn. design, c.200 exits and c.200 hires, objectives, training, retention & incentives, and comms. Gained Union support. Client benefit targets exceeded. Project won Client Excellence award within Accenture Financial Services.Lloyds TSB InsuranceClaims Transformation Programme – Led one of 3 projects. Worked with Customer Service Director and HR Director, to design and implement the orgn. design, performance mgt, learning, and motivation and reward changes. Led Union negotiations. Changes supported by Union. Led to 15% increase in competence, 14% reduction in handling times, and £6m cost savings p.a.AXA PPP Transformation Programme – Project lead. Ensured solution (Siebel, process and workforce changes) was better aligned to business issues. Advised client on Business Case, Programme Mgt and People Change. Significantly reduced programme costs.Royal & Sun AllianceTransformation Programme - Conducted assessment of HR, Finance and Property & Facilities Mgt. Worked with Directors to develop TOMs, implementation plans, and business case. Identified savings of £11m p.a.Groupama Developed HR TOM, working with HR & Strategy Director and Ops. Director. Outsourcing solution, build and run of a HR & Payroll IT solution, business case, and transition plan. 5 year (client) return of 18%.AccentureLaunched General Insurance Claims practice, developing and selling solutions that improved the efficiency and effectiveness of claims depts. Accenture became market leader within 3 years.

London, England Metropolitan Area

AMPDesign and build of a new Stakeholder Pensions department. Jointly led People work stream with HR Director. Designed and implemented organisation design, training curriculum and other initiatives to create desired culture. Successfully launched department after nine weeks, with trained and confident staff.AMP HR Transformation project. Led process design, communications and training work-streams. Included PeopleSoft HR7.5 implementation, build of a shared service centre (and post go live optimisation) and on-line HR self service tool. Annual cost savings of c£4m.British Airways Developed business case for a global IT platform to be shared by all alliance partners. Work highlighted governance and programme management issues within the alliance, leading to the programme being stopped and significant cost savings.Faculty for Accenture’s training courses e.g. Culture Change and Organisation Design courses.Various other projects, spanning sectors such as Telecomms, UK Government, Logistics, Financial services, Metals industry, and the London Stock Exchange.

Bachelor'S Degree, Business Management

Bsc Managerial And Administrative Studies

Passed Market Research Society Exam