Key ResponsibilitiesDeveloping and implementing service quality standards and proceduresConducting customer satisfaction surveys and analyzing feedbackCreating and maintaining service Quality scripts, FAQs, and knowledge base articlesMonitoring service Quality interactions and evaluating representative performanceIdentifying and addressing customer complaints and issuesConducting training and coaching sessions for service Quality representativesCollaborating with cross-functional teams to improve processes and services

Key ResponsibilitiesManaged end-to-end inventory operations, including stock monitoring, stock reconciliation, and order fulfillment, ensuring optimal stock levels to meet customer demand.Utilized inventory management software to track stock movements, generate reports, and analyze data for process improvement.Conducted regular stock counts, investigated discrepancies, and implemented corrective actions to maintain inventory accuracy.Collaborated with suppliers to ensure timely delivery of goods and resolved any supply chain issues or delays.Developed and implemented inventory control procedures to minimize stock shrinkage and improve operational efficiency.Coordinated with the warehouse team to optimize storage space, improve picking efficiency, and reduce order processing time.

Key ResponsibilitiesReceived and reviewed dispatch requests from internal departments.Determined the appropriate mode of transportation and select carriers or logistics providers.Monitored and tracked the movement of shipments from pickup to delivery.Updated relevant systems or databases with shipment status and tracking information.Prepared and maintain accurate records of dispatch activities, including shipping documents, delivery receipts, and invoices.Liaised with internal departments, such as warehouse, production, and sales, to coordinate dispatch requirements.

Key ResponsibilitiesAssisted in managing accounts payable and accounts receivable functionsPrepared and analyzed financial statements, ensuring accuracy and complianceConducted bank reconciliations and resolved discrepancies promptlyAssisted in the preparation of monthly and annual budgetsCollaborated with the accounting team to streamline processes and improve efficiencyProvided support during external audits and ensured adherence to audit requirementsAssisted in the preparation of journal entries and maintained general ledger accountsProcessed vendor invoices and reconciled accounts payable statementsPrepared and reviewed expense reports, ensuring compliance with company policiesAssisted in month-end and year-end closing processes