I am a dedicated and results-oriented Supply Chain Specialist with a track record of success leading and managing cross-functional teams. Seeking a challenging role in a fast-paced organization where I can apply my talents, Skills, Competencies and experience to promote business growth and achieve organizational objectives.
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Service Quality LeadCopia GlobalNairobi County, Kenya -
Service Quality LeadCopia Global Sep 2022 - PresentKenyaKey ResponsibilitiesDeveloping and implementing service quality standards and proceduresConducting customer satisfaction surveys and analyzing feedbackCreating and maintaining service Quality scripts, FAQs, and knowledge base articlesMonitoring service Quality interactions and evaluating representative performanceIdentifying and addressing customer complaints and issuesConducting training and coaching sessions for service Quality representativesCollaborating with cross-functional teams to improve processes and services -
Stock ControllerCopia Global Feb 2022 - Aug 2022KenyaKey ResponsibilitiesManaged end-to-end inventory operations, including stock monitoring, stock reconciliation, and order fulfillment, ensuring optimal stock levels to meet customer demand.Utilized inventory management software to track stock movements, generate reports, and analyze data for process improvement.Conducted regular stock counts, investigated discrepancies, and implemented corrective actions to maintain inventory accuracy.Collaborated with suppliers to ensure timely delivery of goods and resolved any supply chain issues or delays.Developed and implemented inventory control procedures to minimize stock shrinkage and improve operational efficiency.Coordinated with the warehouse team to optimize storage space, improve picking efficiency, and reduce order processing time. -
Dispatch ClerkFriendship Manufacturing Limited Jan 2021 - Feb 2022Tatu City, Kiambu, KenyaKey ResponsibilitiesReceived and reviewed dispatch requests from internal departments.Determined the appropriate mode of transportation and select carriers or logistics providers.Monitored and tracked the movement of shipments from pickup to delivery.Updated relevant systems or databases with shipment status and tracking information.Prepared and maintain accurate records of dispatch activities, including shipping documents, delivery receipts, and invoices.Liaised with internal departments, such as warehouse, production, and sales, to coordinate dispatch requirements.
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AccountantCaritas Jul 2019 - Dec 2020Thika, Kiambu, KenyaKey ResponsibilitiesAssisted in managing accounts payable and accounts receivable functionsPrepared and analyzed financial statements, ensuring accuracy and complianceConducted bank reconciliations and resolved discrepancies promptlyAssisted in the preparation of monthly and annual budgetsCollaborated with the accounting team to streamline processes and improve efficiencyProvided support during external audits and ensured adherence to audit requirementsAssisted in the preparation of journal entries and maintained general ledger accountsProcessed vendor invoices and reconciled accounts payable statementsPrepared and reviewed expense reports, ensuring compliance with company policiesAssisted in month-end and year-end closing processes
Simon Mutua Education Details
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Chuka University2Nd Class Honors
Frequently Asked Questions about Simon Mutua
What company does Simon Mutua work for?
Simon Mutua works for Copia Global
What is Simon Mutua's role at the current company?
Simon Mutua's current role is Service Quality Lead.
What schools did Simon Mutua attend?
Simon Mutua attended Chuka University.
Not the Simon Mutua you were looking for?
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2gmail.com, kcb.co.ke
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Simon Mutua
Cra/Regulatory Affairs, Humanitarian Logistics And Supply Chain Management Expert, Supply Chain Risk And Resilience ProfessionalKenya -
Simon Mutua
Cybersecurity Analyst || Ceh V12 || Pentester || Threat Intel Analyst || Junior Malware Analyst || Bsc. Software Engineering || Web3 & Blockchain FanaticNairobi County, Kenya -
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