Responsible for all IT compliance areas and providing IT Service Desk function within Somerset Bridge Group

Responsible for compliance, information security and auditing within the IT department.

Head of IT, Sport Wales, (May 2003 – Jun 2020)• Responsible for managing all computer systems, applications and telecommunications for this Welsh Government sponsored body • Management of all IT infrastructure including physical and virtual servers, desktop PCs, laptops, tablets, mobile devices, Avaya IP PBX and Cisco core switches across multiple locations in Wales• Procurement of all hardware and software including outsourcing/cloud services• Responsibility for aspects of… Show more Head of IT, Sport Wales, (May 2003 – Jun 2020)• Responsible for managing all computer systems, applications and telecommunications for this Welsh Government sponsored body • Management of all IT infrastructure including physical and virtual servers, desktop PCs, laptops, tablets, mobile devices, Avaya IP PBX and Cisco core switches across multiple locations in Wales• Procurement of all hardware and software including outsourcing/cloud services• Responsibility for aspects of facilities management at two centres including CCTV, door entry and backup power• Provision of high quality IT Helpdesk services to over 250 users with strict SLAs• Key member of the senior management team, reporting directly to the Corporate Services Director• Controlling an annual IT budget in excess of £800K and managing/ motivating 6 staff• Solely responsible for devising, developing and implementing the corporate IT strategy • Lead on Business Planning and Risk Management for the organisation • Lead on Disaster Recovery & Business Continuity planning• Lead on information security and data protection as well as compliance with Government and regulatory requirements• Responsible for all audio visual infrastructure including IP-based video conferencing at multiple locations• Lead on all IT documentation including technical diagrams• Key member of organisation for large staff moves and changes Show less

UK Systems Manager, MicroWarehouse Ltd., (June 2000 – Dec 2002)• Managed all UK computer systems, critical applications and telecoms for this major computer reseller, which included 80 servers, 500 PCs, networked Nortel Meridian PBXs, LANs / WANs and a user base of 500 spread across 2 UK sites• Key member of the senior UK management team and reported directly to the UK Managing Director• Controlled an annual systems / telecoms budget of £2.5M and managed and motivated 12 staff… Show more UK Systems Manager, MicroWarehouse Ltd., (June 2000 – Dec 2002)• Managed all UK computer systems, critical applications and telecoms for this major computer reseller, which included 80 servers, 500 PCs, networked Nortel Meridian PBXs, LANs / WANs and a user base of 500 spread across 2 UK sites• Key member of the senior UK management team and reported directly to the UK Managing Director• Controlled an annual systems / telecoms budget of £2.5M and managed and motivated 12 staff across 2 sites, including 8 support staff and 4 developers• Devised, developed and implemented the UK IT strategy and also contributed to the pan-European IT strategy• Supported the systems and telecoms infrastructure for 2 UK Call Centres, including PSTN, leased lines and mobiles• Oversaw the Windows NT / 2000 platform, Microsoft SQL, Microsoft Exchange and credit card authorisation systems• Managed disaster recovery / business continuity planning, Health & Safety and system security • Supported and developed large scale Microsoft SQL2000 databases, which supported the sales, marketing and customer service operations Show less

European Network Manager, MicroWarehouse Ltd, Mar 1999 – May 2000• Responsible for the company’s European networks and communications between sites, ensuring global IT standards were implemented across Europe• Oversaw the testing and rollout of a corporate application build (Microsoft Windows / Office) across the UK, France, Germany, Netherlands and Sweden• Managed the WAN upgrade from leased line to frame relay, which improved both overall bandwidth and… Show more European Network Manager, MicroWarehouse Ltd, Mar 1999 – May 2000• Responsible for the company’s European networks and communications between sites, ensuring global IT standards were implemented across Europe• Oversaw the testing and rollout of a corporate application build (Microsoft Windows / Office) across the UK, France, Germany, Netherlands and Sweden• Managed the WAN upgrade from leased line to frame relay, which improved both overall bandwidth and resilience• Provided third line technical support to the engineers based in Europe Show less