Simon Newton Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Internally promoted to lead the formation of a new Service Integration & Management (SIAM) capability within ITV’s Group Technology function• Designed and implemented an overall SIAM strategy to manage ITV’s Technology Services and multi supplier ecosystem• As part of small, high-performance team: led the negotiation of a significant new commercial with ITV’s key incumbent technology service provider delivering £3.6m in operational savings• Working collaboratively across functional technology teams; designed, built, tested, deployed and operationalised a set of operational ITSM processes allied to the target operating model• Recruited, managed and provided day to day operational leadership for a team of Service Delivery Managers (x9) • Onboarded key suppliers into the SIAM ecosystem with associated governance, operational and commercial relationship management• Operationalised a world class and truly cross functional Critical Incident Management process across ITV Technology Teams

London, England, United Kingdom

Recruited by ITV to lead Service Design & Transition across Central Technology Divisions• Designed, built, deployed & evangelised an E2E Service Transition process across ITV Central Technology DivisionsProvided Service Design & Architecture consultancy services across key ITV strategic transformation programmes• Led the E2E Service Management workstream for a significant multi-year IT outsourcing programme• Led the Service Design & Transition workstream for a Cloud Hosting evaluation programme (AWS, Accenture Cloud Platform {ACP} etc.)• Provided internal Service Management / Design consultancy services for a £20m+ Air Time Sales (ATS) transformation programmeManagement responsibility for leading the delivery of Service Transition projects with a resource augmented team of Service Transition managers across a portfolio of 50+ in-flight projects • Implemented a successful Finance & Recharge model allowing for 100% Capex recharging of Service Transition project effortLed the strategy & direction for the creation of a Service Integration & Management function allied to a significant commercial renegotiation with ITV’s key incumbent technology service provider

Hampshire

Hampshire

Approached via B2E Consulting to provide Business and Technical Service Readiness for a strategic Salesforce transformation programme at Virgin Media covering Order Fulfilment, Field, Sales, Care, Billing, Collections. • Gathered detailed business and technical requirements• Defined, owned, delivered complex technical, business & operational readiness criteria • Implemented an aligned Service Transition / Service Introduction approach across releases• Defined knowledge transfer & training plans for business, technical and operations support teams.• Developed and coordinated UAT, OAT & Service Rehearsal test plans, execution• Defined post go-live warranty support arrangements• Led technical & business readiness including cutover project management across 3 major releases

Reading, United Kingdom

Approached by SABMiller Talent Acquisition team to provide Service Design & Transition services across the Global Service Delivery Infrastructure estate including: • End User Computing • Active Directory • Network Services • Collaboration Services • Unified Communications • Datacenter Services • Security Services • Application Service Led the design, definition and deployment of a harmonised Service Transition Operating Model across SABMiller’s demand portfolio to include the following phases: • Assess, Analysis & Preparation, Design, Build, Test, Deploy, PGLS / HyperCareDelivered a complete set of Service Transition artefacts / templates to support the operating model: • Service Delivery Impact & Effort Statement • Service Transition Plan • Deliverables Rights Matrix • Service Transition / Project Charter • Service Design & Definition Package • Knowledge Transfer and Supporting Materials • Service Readiness Criteria (SRC) / Operational Acceptance Criteria (OAC) • Ways of Working documentation • Communications Plan • Post Go Live Support Materials (PGLS / HyperCare)Designed and implemented a finance and recharge model for transformed global servicesDesigned, implemented and owned from a BAU Service Operation perspective an outsourced Global Technical Infrastructure Operations team located offshore supporting the following transformed and migrated Global IS Services: • End User Computing • Wintel Server Services • Datacenter Services • Security Services (SOC / SIEM / Varonis) • Application Support Services (Including SAP)

Elected as an Employee Representative for Service Delivery at the People Forum with responsibility for representing constituent views, ideas, questions, issues and concerns on a significant range of topics to include: • The acquisition of SABMiller by AB InBev• Changes to employee policies• Proposals for organisational change including collective redundancy consultations

Guildford, United Kingdom

Internally promoted to the role of Senior Service Operations Manager supporting EA’s Corporate & Online IT services. Responsibility for day to day IT Operations stability / IT Service Management and delivery of always on services, ensuring operational readiness and driving maturity of key IT Service Management (ITSM) processes:• Incident / Major Incident Management• Problem Management• Change Management• Service Design & Transition• Release Management• Continual Service ImprovementNominated as EA Star performer twice for ‘Service Excellence’ Recognised for ‘exceptional employee performance’ for 3 consecutive yearsOwned geographically diverse teams of front-line engineers to lead world class incident / problem / change & release management for the following technical disciplines: Database, Server & Storage, Managed Hosting / Datacenter / Vendor, Cloud, Network engineeringEnsured mission-critical Online IT Services availability >= 99.74%+ from 2008 – 2013Proven Incident Management leadership and tenacity to coordinate resources to resolve problems / incidents / perform major incident reviews and provide continual service improvement of EA’s core Franchises and technology.Travelled globally leading cross functional technical service introduction war rooms for some of EA’s most respected franchises (Need for Speed / Battlefield etc.)Provided service operations expertise and consistent leadership on all projects and run initiatives; specifically owning service operations for EA’s online projects and new product launches for 40+ EA and partner studio titles.

Guildford, United Kingdom

Recruited into leading global interactive software company as a Senior Oracle Applications DBA to provide technical support for all production, development and staging Oracle database instances (100+) in a high availability, global, 24x7 ‘follow the sun’ support environment.

Reading, United Kingdom

Employed by a leading Oracle managed service practice to provide E-Business Suite / Database support and consultancy services for key accounts including ITV / Numatic International / Macmillan / Orange / DVLA etc.

Chertsey, United Kingdom

Recruited into leading global interactive software company as an Oracle DBA / Oracle Applications DBA supporting 30+ Oracle Database instances.

Wokingham, United Kingdom

Bachelor Of Arts (Ba Hons), Business Studies, 2:1

Advanced Gnvq Business, Business Administration And Management, General, Merit

Gcse, 8 Grades A-C