Senior Manager - Centre Of Operational Excellence
Current• Heading the innovation department, reporting to the Director of Centre of Excellence, and managing a team of 5 direct reports (Subject matter experts across Project Management, Technical, Performance and Audit). • Developing and executing the vision, strategy and roadmap for the Centre of Excellence in alignment with the company goals and industry trends. • Proactively identifying technologies to improve operation efficiency and develop new products for clients.• Driving continuous improvement initiatives to enhance operational efficiency, optimize resource utilization and streamline processes. • Managing several POCs/pilots in AI, IAQ and energy efficiency in coordination with Veolia HQ in Paris. • Developing strategies to meet set contractual deliverables for all energy and IFM contracts.• Staying abreast of emerging trends, technologies and regulatory developments within the energy domain, providing credible insights and recommendations to senior leadership. • Fostering a culture of innovation, knowledge sharing and professional development within the Centre of Excellence team.• Conducting audits and implementing a risk management process to mitigate potential threats to the business and reduce financial penalties by 30%.• Managing multi-channel based solutions to support projects in energy and manpower efficiencies, maintenance optimization (CBM) and project performance. • Consistently interacting with 300+ clients to improve customer satisfaction, contract retention and revenues. • Maintaining Enova NPS at 30% above Veolia group target.• Developing a green and sustainable consulting as a new service for clients (LEED, WELL, TRUE, ESG) that secured 15 projects in the 1st year.• Establishing, tracking and monitoring KPI’s and SLA’s to measure suppliers, strategic procurement team performance and business/users’ performance in the tender/quotation process cycle and capability management.