Simon Noons Email & Phone Number

Alcester, England, United Kingdom

Delivering and maintaining reporting function for the contact centre, bringing data and insight to key stakeholders.

Birmingham, United Kingdom

• Administration of a large database, validating imports, building and maintaining custom SQL and VBA reports, and maintaining data integrity.• Responding to internal and external customers, providing advice and support in person, through email, and over the phone.• Managing workload through a ticket based system.

• Designing, implementing and testing Google Analytics and Google Tag Manager solutions to tag and track a website being created as part of a digital transformation for a major insurer, including development of a data layer.• Auditing of the current system, identifying issues, errors and pain points and provided recommendations on how to improve.• Working alongside Business Analysts and various client departments to identify data routes and systems involved and isolate areas where data loss could occur.• Ad-hoc work researching issues and developing solutions as required. (UTM tracking, URL query string removal, cross domain tracking).

Wolverhampton, United Kingdom

• Delivering MI to all levels of the business via dashboards and analyses created in Excel, SSRS and Power BI.• Using SQL to build queries to access multiple systems (Microsoft Dynamics AX, Microsoft Dynamics CRM and Astea) from a data warehouse.• Meeting with stakeholders to identify and expand requirements to develop new analyses, as well as to further refine existing works.• Creation of ad-hoc reports at short notice to help users track errors or provide insight.• Providing general Excel assistance to users.

Birmingham, United Kingdom

• First-line tech support for IT hardware and software issues, including CRM database maintenance, data quality testing and correction, iPad/iPhone/Laptop troubleshooting, solution documentation.• Simple SQL query construction, data analysis and manipulation to fulfil requirements of stakeholders.• SharePoint systems design, construction and administration (including permissions management)• Management of induction process for new starters.• Delivering training for users covering GREW, SharePoint and Microsoft Excel, both in 1-2-1 and group sessions, both in person and remotely.• On demand project work, involving advanced Excel, PDF form design, hardware rollout management, JavaScript and process documentation.