Simon Norman Email & Phone Number

Kemble, Gb

Cardiff, Wales, United Kingdom

Stockport, England, United Kingdom

I was accountable for overseeing all aspects of retaining and promoting the growth of approximately 600 corporate clients, including both small and medium-sized enterprises as well as large corporations. These clients collectively had a fleet of 33,000 vehicles. To achieve this, I implemented various initiatives focused on improving the customer experience. I also managed assets worth £500 million and generated a profit before tax of £30 million. Throughout this, my top priority was ensuring a positive relationship with both customers and colleagues in this crucial channel.My major contributions include: Achieved strong financial results by providing exceptional customer service whilst fostering high employee engagement, and establishing clear performance objectives. Implemented robust approach to customer communication and relationships, resulting in a significant increase in client loyalty and attaining 30% higher NPS. Maintained 80% vehicle renewal rate during a challenging market climate. Launched a defined service offering, enabling team members to effectively communicate with clients.Cultivated a culture of personal and professional growth, resulting in improvement in employee engagement, ranging from 38 to 76, based on December, 2022 EEI survey.

Cornwall & Plymouth

As an Area Director, I directed the campaign and visibility of LBG's business bank offering in Cornwall. I sustained and grew the LBG small business bank portfolio by skillfully managing a group of relationship managers. I propelled revenue growth and expanded the net lending book. Additionally, I nurtured and empowered a team of relationship managers.The following were my key contributions: Directed portfolio of ~600 clients as part of a commercial relationship team, whilst promoting and implementing high professional standards, resulting in accomplished 20% growth in lending opportunities. Implemented coaching and development initiatives that resulted in a notable 30% rise in product engagement. Secured and onboarded debt and income trading corporation under the national SME coverage team in 2022. Oversaw a customer lending portfolio of ~£500M.

National Role

Responsible for the growth and performance of Lex Autolease, Lloyds Cardnet Acquiring Solutions and Commercial Credit Cards in the Lloyds SME network. I lead a team of 12 relationship managers with the core purpose of forging closer working relationships with the Lloyds SME Banking network to identify and develop opportunities to meet clients needs in vehicle fleet, Carnet acquiring and Commercial Credit Card solutions.

Exeter High St

Leading one of the largest Lloyds branches in the country. Heading up a team of management and staff who are committed to our customers and their needs, delivering against key objectives across a range of services and products.

South West England

Various leadership roles as Bank Manager & Regional Manager

Devon & Cornwall