• Worked to manage and ensure quality care for an exclusively Medi-Cal (Medicaid) population of pediatric members• Evaluated treatment requests based on criteria frameworks and provider contracts• Authorized a wide variety of treatments and procedures as requested by doctors

• Managed and supervised San Francisco team of nine investigators• Liaisoned with major client to intake, assign, edit, and deliver completed reports • Interviewed and selected promising job candidates; have mentored and trained over 12 new hires in multiple investigative tasks• Collaborated with Enhanced Due Diligence to manage work and develop best practices• Routinely met with managing partner to discuss workflow and practice-wide challenges

• Oversaw firm-wide trainings on press, Google and social media searches• Collaborated with company database director to test, evaluate, and implement databases and investigative tools across the firm• Edited and sent team-wide work product to major client on a daily basis• Utilized press databases and online sources to conduct hundreds of investigations

• Conducted complex, multi-part investigations on companies and individuals• Searched and mastered press, regulatory, public records, and litigation databases to identify adverse information on multiple subjects• Verified employment and other credentials including degrees and professional licenses• Composed comprehensive reports detailing the findings of investigations