Simon Packer Email & Phone Number

Hatfield, Hertfordshire, Gb

Hatfield, Hertfordshire, Gb

* Managing a Team of 8, annual performance reviews* Team Mentoring training and support in a 3rd/4th Line support capacity* Management reporting – Weekly team stats, - hours worked and calls closed and distribution of workload across the team in UK, France and India* The teams daily tasks include maintenance and support of Windows servers* VMware ESXi 6.7 & 7 maintenance and checks - Administration and support of a VMware 6.X & 7.X server estate, approx. 2500 Servers* Active Directory, Group Policy on 2012 & 2008 domain* DNS, DHCP, DFS health checks* Build and configuration and upgrade of windows servers.* Support of a large Windows based environment Server 2008R2, 2012, 2016 & 2019* Support and configuration of backups using a mix of Veeam and shadow copies.* Support, maintenance of JetNexus Load balancers - administration and Certificate installation* High Availability Fail over Cluster Configuration (Windows Clustering)* Maintaining C3000/C7000 Blade enclosures, HP DL / BL hardware - Firmware updates and management* Maintain and support of Synergy* Management of firmware and driver updates for the internal estate* Brocade san fabric management. Port mapping, fabric A and B and zone mapping* Storage Systems – 3Par – EMC configuration and provisioning of storage * Presentation of SAN volumes to VMWare estate and physical devices* Documentation of processes and daily tasks* Project management of Multiple ongoing projects* Provision of on-call support

London, Gb

To undertake support of a large windows based environment.Support and administration of Exchange 2003, 2010 and office 365 migrations.Administration and support of messaging services including Microsoft Lync, Blackberry Enterprise Server 5 and Good Messaging.FIM (Forefront Identity Manager) SupportTo offer mobile device support and configuration, and to build and configure Windows 7 and 8.1 laptops including Windows mobile devices.Support of Office 2010 and 2013 and administration of Office 365 Cloud based solutions.Carry out day to day monitoring and checks to ensure systems were up and running for the businessWorking in a strict ITIL based framework Cross team communication.

London, Gb

Undertake a detailed Information Risk Management project.To assist in the remediation of over 750,000 server instances and in excess of 17K Administrative System Accounts.Analysis of Logical Access management and the implementation of a new security model with new security toolsets.Recertification of accounts and provisioning accordinglyCarrying out detailed design based on technology and architecture selection in terms of Windows Operating System, associated service packs and hardware with System/infrastructure configuration and build.Clarification of requirements from the application teams to understand their applications, systems and processes. Then guide them with the transition to the new security model.Evaluation and comparison of new products and provision of cost benefit analysisPrototyping and concept testingProvision of Windows technical support to technology driven projectsDelivery of changes in the Wintel estate in relation to Logical Access Management, including all aspects of change management from raising the change to change implementationCAB attendance as required for each part of the change process.Deliver of the changes in access using CyberArk and the in-house designed security model to meet system audit requirementsUpdating the knowledge base and project documentationTesting and implementation of security patches and updates to ensure compatibility with the new security model.To undertake estate wide sweeps in order to confirm changes to and / or rollbacks of accounts and engage in total reduction in numbers of administrative system accounts on the global estate

Irving, Texas, Us

* Provision of 3rd Line Windows server and Citrix support to CAT sites throughout the UK and EMEA, in a Windows 2003 and 2008 server environment.* Project management relating to the build, configuration and the install of all requirements on Windows Server 2003 and 2008* Support of TSM backup solutions* Support of Servers 2003, 2008 R2, WSUS, VMWare ESX 4.X & 5.X, Citrix XenApp 4.5, 6.5, Provisioning Services 6.1, Citrix XenDesktop* Working to ITIL standards using Remedy for Incident, Request and Change Management.* Attendance of weekly Change Meetings for relevant changes prior to implementation.* Support of over 10,000 head user base on UK and EMEA Citrix infrastructure.* Build and provisioning of XenApp / PVS solution for the UK* Configuration and support of DHCP, DNS, DFS, DFSR, AD * Project Management of Server migrations from MS Server 2003 to MS Server 2007, including Design and implementation of new Citrix environment for UK and EMEA* To provide 3rd Level support to multiple businesses areas in relation to all software and hardware issues, support of 2000+ Windows Servers* Provision of reporting on project status to management team * Support of wide range of technologies and environments across the CAT EMEA Region. * Working as part of a global Matrix based team, supporting

* To provide Desktop Support of applications and desktop hardware in multiple clients in the UK.* Support & build Windows XP, Windows 7 Workstations / * Support of Servers 2003, 2008, 2008 R2, ISA Server, Exchange 5.5, 2003, 2007 & 2010, MOM, WSUS,VMWare, Citrix XenApp, NetApp, MS TMG * Support of Office 2003, 2007 & 2010 * Blackberry Device and Server maintenance* Onsite Cabling and Patching* Provide 2nd and 3rd Level support to multiple businesses in relation to all software and hardware issues* Provide remote assistance using GoverLan, GoToAssist & Shadowing (Citrix)

New York, New York, Us

* Manage a team of 3 people and included - performance appraisals, annual assessment of the team progress and team achievements, individual performance reviews and individual corporate effectiveness* Reporting of call statistics, weekly status reports of all services to senior management* Setup and communication of SLA’s / OLA’s to the management of the various business units in Zurich and Geneva, adhering to ITIL Standards.* Ensure that services were delivered in a very client focussed environment, dealing at all levels within the global and local organisation* Capacity planning to ensure we met the business demands* Project Management, include;- Win XP rollout, Desktop Rollout, Setup of thin office for the Geneva office utilising Citrix Farm, BCP testing fro Swiss Bank* Setup and implementation of VPN solution for 70+ laptop users (required for home access and conforming to Swiss Bank Secrecy law)* Source and purchase all new it related equipment for GS Swiss offices* Vendor Management for outsourced support of the Geneva office ensuring that vendor delivered to SLA in both English and German* Provision of documentation relating to best practices and user training* Management of change control for the Swiss offices follow strict global guidelines relating to patching and hardware changes.* Installation and support of 2003 Server, Exchange 2003, 5.5, Mom, VMware, Microsoft Virtual Server, Citrix, Windows XP, Windows Vista, WSUS, Marimba, MS SQL Servers* Provide 2nd and 3rd Level support to both the team and the business* Support thin office located in Geneva – Citrix environment* Application packaging and deployment using Marimba* In depth Market data support - Bloomberg and Reuters* Support of a busy Equities trading department.* Working as part of a global team* Support of GS internal trading and PWM Applications* Management of the GS Zurich Mobile computing platform* Scheduled monthly restore tests using Legato backups

Us

Based in London office as a support consultant

Gb

3rd line systems support

London, Gb

Maths, English

Education record