Simon Pan
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Simon Pan Email & Phone Number

Senior Associate Technical Support Engineer at SAS
Location: Auckland, New Zealand 4 work roles 2 schools
1 work email found @infotools.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email s****@infotools.com
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Current company
SAS
Role
Senior Associate Technical Support Engineer
Location
Auckland, New Zealand
Company size
17951 employees

Who is Simon Pan? Overview

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Quick answer

Simon Pan is listed as Senior Associate Technical Support Engineer at SAS, a with 17951 employees, based in Auckland, New Zealand. AeroLeads shows a work email signal at infotools.com and a matched LinkedIn profile for Simon Pan.

Simon Pan previously worked as Product Support Specialist at Quantium and Customer Support Specialist at Infotools, Insights Powered By Harmoni. Simon Pan holds Bachelor Of Science, Data Science from The University Of Auckland.

Company email context

Email format at SAS

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{first}.{last}@infotools.com
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AeroLeads found 1 current-domain work email signal for Simon Pan. Compare company email patterns before reaching out.

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Profile bio

About Simon Pan

Customer Support Specialist at a SaaS company, assisting Internal / End User's questions / problems with Harmoni, assisting Insights with Database setup, Data analysis then Data visualizations.

Current workplace

Simon Pan's current company

Company context helps verify the profile and gives searchers a useful next step.

SAS
Sas
Senior Associate Technical Support Engineer
Australia
Website
sas.com
Employees
17951
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4 roles

Simon Pan work experience

A career timeline built from the work history available for this profile.

Senior Associate Technical Support Engineer

Sas

Australia

Product Support Specialist

Quantium

Australia

Customer Support Specialist

Infotools, Insights Powered By Harmoni

Takapuna, Auckland, New Zealand

- Resolving technical and bilingual production support for more than 500 business includingsmall to medium to large international companies like Coke, Shell, PMI, Match Group, Nestleand Pernod Ricard.- Log incidents and service requests, tracking progress and following up to ensure timelyresolution to meet our SLAs.- Escalate unresolved issues to the Product Development team ensuring that all reproduciblesteps are recorded with clear technical detail to assist the next level of troubleshooting.- Working across multiple teams including Product Development, QA and Client ServiceDepartments to identify the root cause of the problem, discussing solutions or workarounds.- Coding Selenium scripts for site hosting tasks including managing user credentials andinfrastructure or deploying utilities and functionalities in new production environments.- Generating custom SQL query reports to extract the data according to the customer’s request.- Assisting in Harmoni database setup including wrong data format, duplicate records in .xlsx,.sav, .mdd / .ddf or direct connection failure (Decipher, SQL server, Qualtrics, Google BigQuery).- Supporting Harmoni data analysis including unmatching wrong numbers and calculatingstatistical testing differences.- Providing knowledge in Harmoni dashboard navigation including issues with HTML codeand in-line CSS code.- Identifying gaps in the Knowledge Base for user training purposes, creating statements ofwork for key customers. Also maintaining other internal documentation tools about solutions,incidents and testing for future reference.- With our acquisition by Ipsos and our software being rolled out in their Reporting Towers, weare exposed to many reporting tools for targeted deliverables such as PPT, Tableau andPowerBI.

Software Developer Intern

Peer Assess Pro

Auckland, New Zealand

- Collaborated with 5 Computer Science Majors that took on a project that aims to improve the quality of reports generated by an e-Learning company.

Mar 2022 - Jun 2022
Team & coworkers

Colleagues at SAS

Other employees you can reach at sas.com. View company contacts for 17951 employees →

HM Hugh Mulligan Hugh Mulligan Colleague at SasMashpee, Massachusetts, United States View → NR Nyoka Roberts Nyoka Roberts Colleague at SasParker, Colorado, United States View → XL Xiaomei Liu Xiaomei Liu Colleague at SasRaleigh-Durham-Chapel Hill Area, United States View → PG Priya Gandhi Priya Gandhi Colleague at SasPune, Maharashtra, India View → MP Mrunal Patil Mrunal Patil Colleague at SasPune, Maharashtra, India View → MS Mercedes Sanchez Mercedes Sanchez Colleague at SasGreater Huelva Metropolitan Area, Spain View → MM Mrutyunjaya Mishra Mrutyunjaya Mishra Colleague at SasPune/Pimpri-Chinchwad Area, India View → CR Chris Replogle Chris Replogle Colleague at SasCary, North Carolina, United States View → RA Rana Abu Hijleh Rana Abu Hijleh Colleague at SasCanada View → GM George Morrison George Morrison Colleague at SasBeaconsfield, England, United Kingdom View →
2 education records

Simon Pan education

FAQ

Frequently asked questions about Simon Pan

Quick answers generated from the profile data available on this page.

What company does Simon Pan work for?

Simon Pan works for SAS.

What is Simon Pan's role at SAS?

Simon Pan is listed as Senior Associate Technical Support Engineer at SAS.

What is Simon Pan's email address?

AeroLeads has found 1 work email signal at @infotools.com for Simon Pan at SAS.

Where is Simon Pan based?

Simon Pan is based in Auckland, New Zealand while working with SAS.

What companies has Simon Pan worked for?

Simon Pan has worked for Sas, Quantium, Infotools, Insights Powered By Harmoni, and Peer Assess Pro.

Who are Simon Pan's colleagues at SAS?

Simon Pan's colleagues at SAS include Hugh Mulligan, Nyoka Roberts, Xiaomei Liu, Priya Gandhi, and Mrunal Patil.

How can I contact Simon Pan?

You can use AeroLeads to view verified contact signals for Simon Pan at SAS, including work email, phone, and LinkedIn data when available.

What schools did Simon Pan attend?

Simon Pan holds Bachelor Of Science, Data Science from The University Of Auckland.

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