Simon Park Email & Phone Number

San Jose, California, United States

- Oversee daily service operations to ensure timely and effective service delivery. Streamline processes and implement best practices.- Build and maintain strong relationships with customers, addressing their needs, and resolving issues promptly.- Develop and support growth on repair business for U.S market - Manage and mentor a team of service technicians, warehouse team, field service technician, fostering a collaborative and high-performance work environment.- Develop and monitor key performance indicators (KPIs) to evaluate service quality and drive improvements.- Identify training needs and coordinate ongoing training programs for service staff to enhance their skills and knowledge.- Manage the service department’s budget, ensuring cost-effective operations and resource utilization.- Manage contract negotiation for suppliers and vendors, and track KPI’s for suppliers - Analyze competitors and market trends to facilitate business growth- Analyze business performance data, forecast service revenue, and present service business results for upper management.

San Jose, California, United States

- Responsible to schedule, monitor daily workflow to make sure the work is completed - Coordinate and inspire 10 people consisting of service technicians, field service technicians, and warehouse team - Communicate with customer on technical topics, quote inquiries, lead customer meetings to find appropriate solutions to problems - Created annual department budget with service manager, aligning with organization's financial and operational objectives - Led quarterly service coordinator meeting with worldwide service center coordinators to share knowledges and work on global projects - Responsible to manage spare parts inventory volume of $500k – 1M and supervise physical inventory count and reconciliation - Coordinate activities and relationship with suppliers and vendors

San Jose, California, United States

- Responsible for weekly distribution of sales and service shipments - Assured proper authorization for all shipments; support a wide range of projects by tracking and monitoring transportation activities - Cost reduction on shipping costs by utilizing standard operating procedures to incorporate strategic planning- Inventory management in different locations in US - Manage vendors such as DHL, UPS, and FedEx and 3PL logistics throughout US locations - Maintained records of damaged goods, backorders, and applicable regulatory reporting and held weekly meetings with logistics team in the headquarter

Hayward, California, United States

- Develop and maintain strong relationships with existing customers and serve as the primary point of contact for customers in the branch- Identify and pursue new business opportunities within the branch's territory, and develop and implement sales strategies to meet or exceed targets- Advanced expertise in auditing and reviewing invoices to reduce shipping cost in transportation, airfreight, and other shipping cost- Consolidated business data into actionable metrics to simplify and highlight areas of business opportunities and risk management- Review shipping manifests to ensure full compliance with local customs and international shipping regulations- Analyze competitors and market trends to facilitate business growth - Maintained consistent growth with new and existing vendors by introducing company's networks and different types of service to increase revenue and profit- Increased yearly revenue of SFO branch from 1.2M – 2.5M- Assigned duties to employees and implemented control and monitoring systems to track KPI, performance and efficiency.

Hayward, California, United States

- Coordinated Semiconductor equipment and spare parts shipped worldwide- Assured proper authorization for all shipments- Experience in inventory control process, issue international shipping documents such as airway bill, seaway bill, shipping manifest and invoices- Experience with handling dangerous goods shipment such as flammables, batteries, and helium gas- Able to handle material safety data sheet (MSDS) and handled international export accordingly- Identified root causes of service failures, missing, damaged shipments and implemented appropriate remediation measures to prevent further issues

Master Of Science - Ms, Engineering Management

Bachelor Of Arts - Ba, Communication, General