Simon Parle Email & Phone Number

Chepstow, Wales, United Kingdom

Managed a 23,125 sq ft distribution and service centre, overseeing 24,000+ server-based and electrical mechanical machines across 9,000+ sites in Wales, Southwest, and East England.• Led a team of 24 engineers in hardware/software deployment, equipment installation, on-site repairs, and workshop refurbishments.• Managed the refurbishment process, evaluating costs and determining ROI, while ensuring efficient deployment of new tech across client sites.• Conducted thorough risk assessments and enforced Health & Safety protocols, including fire safety, asbestos checks, equipment inspections, and staff training at depot and on site.• Maintained 100% stock control accuracy for over 1,000 machines, completing quarterly audits and managing spare parts inventory.• Directed large-scale projects for software/security updates, collaborating with internal teams and external vendors to meet deadlines.• Managed fleet operations for cars, vans, and lorries, including servicing, inspections, and compliance with safety standards.• Trained staff on technical and product-specific processes, covering over 100 different machine types.• Optimized delivery routes for efficiency, saving fuel and reducing transit time.• Oversaw budget management for overtime, parts, and operational expenses, performing cost comparisons to ensure best value.• Compiled and analysed data for monthly KPI reports, driving continuous improvement.

Midlands , South West , South Wales.

Led a team of 14 service engineers for the Mecca Bingo account, covering areas from the North, Midlands, and Southwest.• Oversaw the servicing of over 1,000 machines at Mecca Bingo locations, managing site refurbishments to upgrade to server-based machines and network terminal wiring.• Responsible for ordering parts and ensuring the ongoing maintenance of all machines.• Led the training and development of service engineers.• Conducted risk assessment surveys for new builds and large-scale installations.• Attended meetings and prepared KPI reports for Mecca Bingo management.• Developed and managed service rotas.• Delivered monthly projects, including software updates and cybersecurity measures.• Monitored machine performance and revenue.• Managed multi-million-pound refurbishments, ensuring timely installations and project completion.

Cardiff , Bristol

Responsible for co-coordinating the most effective planning and utillisation of staff, machines, spares and staff resources, with particular emphasis on training and supervision of the Field Service Engineer. My role at the weekend would be a regional position, thereby managing 40 field-based staff.• Duties included recruitment and disciplinary matters.• Arranging team briefings with my team, where we would meet and discuss any issues that may have arisen.• Arranging meetings with site managers at Customer premises to resolve any issues they may have had.• Communicating with all levels of Personnel within Leisure Link.• Ensuring regular vehicle checks were conducted within the team, and accident debriefs conducted whenever applicable/necessary.• Providing service cover at weekends and evenings as indicated on the depot service shift Rota.• Organising the training of service staff and field support assistants to ensure they were capable of carrying out their duties effectively. • Checking all service areas were covered and organising double cover and relief engineer accordingly.• Minimising daily fault rate and ensuring machine downtimes were kept within customer performance standards, preparing the necessary documentation as required.• To meet contracted SLA’s within an agreed budget parameters.• Responsible for managing a team of 18 service engineers from 09:30 to 22:00 Mon - Fri. Weekend supervisory duties were on a Rota basis covering Wales.

Education record

Education record