Simon Patel Email & Phone Number

Bristol, England, United Kingdom

A high profile commercial role with primary responsibilities including to ensure effective cost management and control over a multi-million pound operation:• Procurement: Embed a new sourcing and procurement model within ALD to both centrally control external spend whilst build internal capability and 3rd party supply partnerships.• Remarketing: Own and deliver a complex strategic change programme to embed a new and evolutionary multi-channel remarketing model with the aim to maximise revenues and reduce business risk.• End of Contract: Support the customer end of contract policy and process through both operational fulfilment (e.g. logistics) and business improvement initiatives • Operational Strategy: Consult and strategically review business areas to inform, shape and propose new medium term business plans.

Bristol, United Kingdom

Responsible for core operational areas within a large multinational leasing and fleet management company. Primary responsibilities include:•Maximising end of contract sale and income performance through using the most appropriate remarketing strategy and channel.•Implementing continuous improvement and lean practices into a diverse and large scale operation - delivering tangible efficiency benefits whilst maximising the customer experience.•Manage diverse and large scale suppliers relationships to ensure a progressive service provision is provided that meets core KPI and service excellence metrics.•Formulate new remarketing strategies to enhance both the existing model and whilst supporting the development of new business / consumer channels (e.g. secondary leasing).•Driving high performance and delivery through integrating teams and aligning objectives and actions right down to individual levels.•Embrace conduct risk and compliance and ensure embedment of best practice into the team practices•Ensure effective cost management and control over a multi million pound operation

Head up and own the development and in life management of a large proposition portfolio, whilst also ensuring sales, efficiencies and world class service are supported by a broad digital / web estate.•Successfully led full business and departmental strategic reviews (including Digital) providing agreed business recommendations that would shape direction as well as clear top and bottom line growth.•Being hands on personally delivered a range of new product and digital developments, whilst ensuring wider remits such as managing proposition suppliers, and implementing effective new product governance and conduct risk strategies both reduced risk and boasted performance.•In addition to core duties acted as a dependable executive board support role delivering ad hoc projects and business requirements consistently at the last minute to time and quality.•Chair the sustainability working group with a clear strategy and action plan to reduce both resources and emissions through working in partnership with colleagues, suppliers and customers.Note: Title change Q4'13 to focus full time on Customer Proposition.

Responsible for business critical teams (c.95 FTE) that delivered a variety of core vehicle remarketing and leasing operations where accuracy, speed, and world class service could not be compromised.•Managed the end term inspections and administration of all Lloyds Banking Group vehicles ensuring we maximised the assets value through accurate inspections, processing and customer invoicing (including mitigating financial risks by operating an empathetic & professional customer care team).•Operated a tightly controlled stock management function ensuring all assets were presented in the correct place at the correct time, reducing asset risk and maximising a swift re-sale.•Owned a complex multi supplier transport and logistics model to ensure 60,000+ vehicle movements p.a. are completed on time, to quality, whilst minimising cost. (Incl. managing c.60 internal drivers).

A high profile role tasked with the formulation, engagement and implementation of corporate strategy whilst supporting the effective delivery of the business’ marketing plan. •Supported various integration and M&A activities from initial business case / due diligence right through to owning the ‘people / colleague plan’ for a major industry integration.•Introduced more effective strategy engagement, business and local planning. This enhanced the robustness of existing plans, developed staff capability, aligned goals, and ultimately allowed actions to be executed ‘flawlessly’. Colleague engagement metrics increased to ‘world class’ levels.•Supported the delivery of the marketing plan ranging from overseeing a complete business re-brand through to the traditional marketing communications including PR, digital, and lead generation. •Designed and introduced a programme of ‘innovation’ / concept development

A relationship partner role for complex Group divisions entailed pushing the boundaries of building in depth customer relationships to deliver both procurement savings of over £10m per annum.•Proactive whilst supportive stance taken to drive implementation and sign off of key sourcing initiatives across five diverse BUs. This was achieved through influencing senior directors & suppliers, challenging the status quo, implementing new sourcing and lean practices, whilst ensuring operating models & delivery plans were robust enough to allow the actual realisation of the benefits. •Feedback received: ‘Passionate in the pursuit of sourcing excellence’, ‘demonstrates breadth of view and strategic thinking’, ‘has assertiveness with considerable tenacity’ & ‘constantly delivers’

A critical role focused on i) reviewing & developing new strategic advantages within the business banking marketplace (incl. product development), & ii) maximising value from managing the investment fund.•Integral part of a senior team that to deliver a full business strategic review and redesign of a new Commercial Banking strategy and segment proposition. Stakeholder influencing essential in ensuring correct value based treatment strategies were deployed. Included international placement.•Managed the change and investment portfolio to budget. This involved influencing key stakeholders, owning the core supplier relationship (IT & Operations), building proposition business cases, proposing prioritisation recommendations, all under strict governance and compliance.

This role allowed me to support, own, deliver and drive forward critical contracts for Lloyds Bank car fleets including leasing, daily rental contracts, and duty of care providers. (~9,000 vehicles/~£30m spend)•Through effective relationship management, and staying commercially aware I delivered sustained SLA performance from suppliers in one of the UK’s largest car schemes. The fleet was delivered to budget whilst proposals implemented to support cost efficiency and fleet effectiveness. •Effectively managed the transition of the Group’s subsidiary fleets and supplier into the Group model.•Delivered a ground breaking 1.5 year masters thesis providing recommendations on the future of company cars, motivation and employee reward to key Group, industry & press stakeholders.

Various leadership development roles on a leading management trainee scheme. Roles included:Front line retail banking (B2C / B2B Sales & Account Management), Operations Service Centre Team Leader Digital / ecommerce 'channel' managementHR Employee Reward / Project Management

As part of an operational management team I thrived on a diverse range of operational, project and people management responsibilities that drove exceptional service levels.•Managing part of a high performing operational ‘aircraft dispatch’ team to ensure inbound / outbound aircraft operations were undertaken in a safe, punctual & service oriented way within the world’s busiest airport terminals. Included supporting trade union liaisons.•Major project management deliverables included implementing a new Local Accident Control Centre, and overseeing the design and implementation of an automated performance management system.

Mba, International Business / Automotive

Activities and Societies: Automotive studies networking - cross business and industry Focus on strategic leadership, international.

Pdipm, Management Studies

Activities and Societies: Automotive Studies and Networking Focus on consultancy best practice

Bsc, Retail Management

Activities and Societies: Active member of sports clubs -Playing hockey, cricket, badminton -Sports secretary -Retail society -Hall.