Simon Pilgrim Email & Phone Number

(Maternity cover)

Extensive GDPR, conflict resolution and consumer law knowledge. Complaints management and de-escalation skills are utilised on a daily basis allowing for growth and continued improvement. Offering logical and considered solutions to obstacles. Community engagement via company social media channels and providing sound and relevant responses for public spaces.

Cheltenham, Gloucestershire, United Kingdom

Maintaining the running of the company building, assets and safety of colleagues through first aid, fire warden certification and testing. Responsible for managing budgets and identifying how to effectively use agreed funds for travel, services, maintenance and colleague perk initiatives.

Milton Keynes, United Kingdom

Diversifying and challenging learning styles for all in house inductions and instructor led training sessions. Responsible for designing and delivering modules, presentations and briefings for customer service cohort.

Milton Keynes

Proactively tracking all training needs for our customer service teams. Understand the needs of the business and identifying opportunities to improve and up skill while maintaining training records. Offering assistance in the delivery of training courses.

Milton Keynes, United Kingdom

Managing client contacts through multiple channels (telephone, email and live chat). Remaining well versed in product and company information and offering a first contact resolution.

Cheltenham/Bristol

Foto39 creates opportunities for photographers to showcase their work. We hold annual exhibitions, as well as collaborating with other arts organisations. The organisation was established in May 2014 by four BA (Hons) Fine Art Photography Graduates from the University of Gloucestershire, to bring a unique exhibition of photography to the public.https://www.facebook.com/Foto39

Cheltenham

Main focus of my duties were based on customer service and communication. This meant, ensuring all customers are provided with an excellent service, giving them any help should they need it. Answering the telephone, giving any information about the store and or products. Operating the till and handling cash. Visual merchandising, ensuring the store looks attractive and stock is where it should be. General upkeep of the shop floor which involves, placing and sizing items of clothing that have been shopped.

Level 2 Certificate, Counselling Skills

CSK-L2 (CPCAB)

Fine Art Photography, Ba (Hons), Fine/Studio Arts, General, 2:1