Simon Pratt Email and Phone Number
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I have a natural People, Client and Customer-first mindset, am commercially aware, collaborative, solutions driven, a strategic thinker and planner, and extremely comfortable driving transformative and positive change & improvements.These skills were utilised and developed through my roles as Managing Director of Portico Corporate Reception Management Limited www.portico.co.uk and as Managing Director of Ballymore Asset Management Limited www.ballymoregroup.com, particularly during my time at Portico, where we were trusted by over 90 clients in prime-residential, corporate financial services, banking, legal services, and media in London and across the UK.My key strength is the ability to engage and motivate people, share the vision, and positively influence them to deliver on our goals. This enabled the creation and development of positive, lasting, and trusted relationships with people, clients, residents, and customers, leading to a thriving business and significant growth. I am extremely structured, strategic, practical, and considered in my thinking, take a win-win approach, and always operate with absolute integrity.
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Managing Director - SouthCarlisle Support Services Apr 2023 - PresentLuton, Beds, GbCarlisle Support Services, through the recruitment and development of exceptional people, focuses on the provision of security, events, cleaning, and retail facilities support services to over 75 client partners across the UK & Ireland.
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Real Estate DirectorViridland Oct 2022 - Apr 2023 -
Head Of Integrated Facilities Management - Client Solutions, EmeaCushman & Wakefield Nov 2021 - Oct 2022Chicago, Il, Us -
Managing DirectorBallymore Mar 2018 - Nov 2021London, England, GbStrategic leadership, clear objective setting, a passion for "best in class urban resort services" delivered through a team of highly effective and motivated people created communities with soul across the Ballymore portfolio.Following construction handover, successfully commissioned and mobilised hard and soft residential services across multiple urban resorts: Royal Wharf, London City Island, Good Luck Hope, Embassy Gardens and Wardian. -
Managing DirectorPortico Mar 2012 - Feb 2018London, England, GbMy sensational team within the Portico family love providing impeccable front of house services through our great people. Our cultural practices were recognised and rewarded in May 2014 when we were awarded Investors in People GOLD accreditation and this year we were finalists for International GOLD Employer of the Year Award - so proud! The fundamental reason our Portico family is so very special, is that they genuinely care passionately about what we do and the diverse services (reception, concierge, meeting room management, switchboard, events, hosting, audio visual, lifestyle & technology concierge) we provide for each of our clients. We are very fortunate to be trusted by some fantastic clients and have a very diverse portfolio, currently we provide our services in prime residential apartments, banks, top accountancy firms, law firms, multi-tenanted office buildings, trendy media folk and a host of other businesses. We do not have a one size fits all model as all of clients our unique and all have different specific needs and requirements, which we adapt our offering to ensure they are best represented. Put simply - we absolutely LOVE what we do and its all about setting our brilliant people up for success. -
Residences Manager & Chief Executive OfficerThe Knightsbridge, London Jan 2005 - Mar 2012Approached by Board of Directors and asked to return to The Knightsbridge and assume the role of their representative/ CEO on the Board.Key Achievements:Defined and agreed operational service charge budgets for 2005 - 2012.Implemented tight expense control measures on all expenditure, ensuring value for money for all leaseholders.Developed recommendations & implemented restructure of organisation to reduce headcount and payroll expenditure.Re-focused the team on the customer and improved service standards.Initiated market tender process and negotiation to appoint a luxury international hotel operator to provide managing agent services.Undertook due diligence review of the business and how it is managed and addressed issues as and where required.
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General ManagerDolphin Square, London Nov 2007 - Nov 2009Hired to lead the existing team through a restructure and streamline all divisions within the business after a £22m refurbishment in 2006/7, with an emphasis on improving service standards and enhancing the customer experience. Divisions include Lettings (1059 long-let rental apartments), Dolphin House (165 short-let serviced apartments). Dolphin Sports & Fitness Club (2,500 members). Bar & Grill and Laurent Perrier Champagne Bar.
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Front Office ManagerGrand Hyatt Dubai, Hyatt International Aug 2002 - Dec 2004Transferred to Dubai from London as part of the hotel pre-opening team seven months in advance of the hotel opening.Key Achievements:Pre-opening phase responsibilities included the creation of all sequence of service guidelines, policies, standard operating procedures, critical paths and task breakdowns for the entire Front Office operationTraining documents were used to instruct a management team of 12 and 130 staff where recruited from 57 countries. The hotel is now a "blueprint" for Grand Hyatt properties internationally, encompassing Front Desk, Grand Club, Guest Services, Communication Centre, Business Centre, Limousine service and Valet Parking OperationsChampioned the first Hyatt installation of Fidelio Opera PMS into a new hotel and successfully trained a relatively inexperienced team in all aspects of front office operations. After 12 months of operation front office achieved the highest mystery guest score within Hyatt International hotels EAME. Acting Director of Rooms for five months.Website: www
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Front Office Manager, Assistant Manager Front Office, Assistant Manager - ConciergeThe Carlton Tower, London Jumeirah International/ Hyatt International Aug 1998 - Aug 2002Joined Hyatt International after deciding to leave Exclusive Hotels, country house market and successfully undertook three different roles ultimately leading to promotion to Front Office Manager. Key Achievements:Led a team of eight managers and 50 colleagues through the management handover from Hyatt International to Jumeirah International in 2001. I was selected as one of two ambassadors sent to Dubai to experience the corporate culture of Jumeirah InternationalProject managed a property management system cutover from "Hyadvantage" to FidelioResponsible for all operations of the Front Office department consisting of reception, reservations, cashiering, concierge, garage, limousine service, reservations, telecommunications and 24 hour duty management.Implemented succession planning for all Front Office colleagues to ensure continual personal growth and career developmentConsistently trained and re-trained all team members on customer service
Simon Pratt Skills
Simon Pratt Education Details
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Hnd Hotel Catering & Institutional Management Hnc Hotel Catering & Institutional Management -
Highbury CollegeHotel Catering & Institutional Management
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The Westgate School, Winchester
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The Westgate School, Winchester
Frequently Asked Questions about Simon Pratt
What company does Simon Pratt work for?
Simon Pratt works for Carlisle Support Services
What is Simon Pratt's role at the current company?
Simon Pratt's current role is Managing Director - South at Carlisle Support Services #peoplefirst.
What is Simon Pratt's email address?
Simon Pratt's email address is si****@****nts.com
What is Simon Pratt's direct phone number?
Simon Pratt's direct phone number is +44 20774*****
What schools did Simon Pratt attend?
Simon Pratt attended Hnd Hotel Catering & Institutional Management Hnc Hotel Catering & Institutional Management, Highbury College, The Westgate School, Winchester, The Westgate School, Winchester.
What are some of Simon Pratt's interests?
Simon Pratt has interest in Animal Welfare, Environment, Education, Children.
What skills is Simon Pratt known for?
Simon Pratt has skills like Hotels, Front Office, Management, Pre Opening, Hospitality, Customer Service, Training, Hospitality Management, Budgets, Hospitality Industry, Hotel Management, Property Management Systems.
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