Simon Read

Simon Read Email and Phone Number

Operational Excellence Manager at ANZ @ ANZ
melbourne, victoria, australia
Simon Read's Location
Ballarat, Victoria, Australia, Australia
Simon Read's Contact Details

Simon Read work email

Simon Read personal email

About Simon Read

I am a customer experience expert with over 15 years of experience in the retail sector. Having worked extensively across the travel and banking industry I am passionate about improving the environment of my team to create a great customer experience and leading people to and create a high performing team. Through my experience in the retail and banking industry I have developed my leadership skills by working in a broad spectrum of retail and management environments. I possess a good eye for detail, am an effective communicator with people from all walks of life and have strong coaching and leadership skills.

Simon Read's Current Company Details
ANZ

Anz

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Operational Excellence Manager at ANZ
melbourne, victoria, australia
Website:
anz.com
Employees:
44544
Simon Read Work Experience Details
  • Anz
    Operational Excellence Manager
    Anz Oct 2021 - Present
  • Anz
    Business Excellence Manager
    Anz May 2020 - Oct 2021
  • Anz
    Workforce Optimization Analyst
    Anz Mar 2019 - May 2020
  • Anz
    Assistant Manager
    Anz Sep 2018 - Mar 2019
    Ballarat, Australia
    - Assist the branch manager in the day to day operations of the branch- Assist the branch manager in organizing, planning and implementing strategies and new ideas and Ensure schedules and objectives are met- As a leader ensuring I consistently drive the motivation within my branch by being passionate and engaging with the staff to increase productivity and achieve our branch results. - Increase staff engagement in Meetings and huddles- Work hand in hand with the Branch manager,… Show more - Assist the branch manager in the day to day operations of the branch- Assist the branch manager in organizing, planning and implementing strategies and new ideas and Ensure schedules and objectives are met- As a leader ensuring I consistently drive the motivation within my branch by being passionate and engaging with the staff to increase productivity and achieve our branch results. - Increase staff engagement in Meetings and huddles- Work hand in hand with the Branch manager, and provide coaching and constructive feedback where necessary for all staff members.- Writes and Approves mortgage loans by examining application and supporting documentation, estimating credit-worthiness of each customer and calculating repayment risk.- Developing strong relationships with customers to drive repeat business and advocacy- Adhering to ANZ policies, processes and external regulatory requirements - Consistently being a Role model by providing positive reinforcement with a strong customer focus. - Work collaboratively with and through colleagues to drive team performance and quality customer outcomes. Show less
  • Anz
    Assistant Manager
    Anz Jul 2017 - Sep 2018
    Southland
    - Assist the branch manager in the day to day operations of the branch- Assist the branch manager in organizing, planning and implementing strategies and new ideas and Ensure schedules and objectives are met- As a leader ensuring I consistently drive the motivation within my branch by being passionate and engaging with the staff to increase productivity and achieve our branch results. - Increase staff engagement in Meetings and huddles- Work hand in hand with the Branch manager,… Show more - Assist the branch manager in the day to day operations of the branch- Assist the branch manager in organizing, planning and implementing strategies and new ideas and Ensure schedules and objectives are met- As a leader ensuring I consistently drive the motivation within my branch by being passionate and engaging with the staff to increase productivity and achieve our branch results. - Increase staff engagement in Meetings and huddles- Work hand in hand with the Branch manager, and provide coaching and constructive feedback where necessary for all staff members.- Writes and Approves mortgage loans by examining application and supporting documentation, estimating credit-worthiness of each customer and calculating repayment risk.- Developing strong relationships with customers to drive repeat business and advocacy- Adhering to ANZ policies, processes and external regulatory requirements - Consistently being a Role model by providing positive reinforcement with a strong customer focus. - Work collaboratively with and through colleagues to drive team performance and quality customer outcomes. Show less
  • Anz
    Personal Banker
    Anz Sep 2015 - Jul 2017
    Southland
    •Work collaboratively with and through colleagues to drive team performance and quality customer outcomes •Analyze customers life and banking goals to help them achieve their goals sooner. •Coach and develop new staff members on the teller line as they develop into Personal Bankers. •Developing strong relationship with customers to drive repeat business and advocacy •Adhering to ANZ policies processes and external regulatory and legislative requirements including sales… Show more •Work collaboratively with and through colleagues to drive team performance and quality customer outcomes •Analyze customers life and banking goals to help them achieve their goals sooner. •Coach and develop new staff members on the teller line as they develop into Personal Bankers. •Developing strong relationship with customers to drive repeat business and advocacy •Adhering to ANZ policies processes and external regulatory and legislative requirements including sales management process •I have a strong customer focus and role model for the branch in this area. Show less
  • Flight Centre
    Manager
    Flight Centre Jul 2014 - Sep 2015
    Tooronga, Victoria, Australia
    • Grow sales and profitability of the team• Effectively lead, coach and develop staff• Increase preferred product sales• Optimise the customer experience• Create a vision and strategy for the business• Implement training programs
  • Escape Travel
    Manager
    Escape Travel Dec 2011 - Jun 2014
    Doncaster, Australia
    • Grow sales and profitability of the team• Effectively lead, coach and develop staff• Increase preferred product sales• Optimise the customer experience• Create a vision and strategy for the business• Implement training programs
  • Flight Centre
    Manager
    Flight Centre Apr 2009 - Dec 2011
    Ashburton, Australia
    • Grow sales and profitability of the team• Effectively lead, coach and develop staff• Increase preferred product sales• Optimise the customer experience• Create a vision and strategy for the business• Implement training programs
  • Barry Plant
    Sales And Marketing Manager
    Barry Plant Aug 2008 - Mar 2009
    Blackburn, Australia
    • Liaising with Vendors/Purchasers• Preparing Contract of Sales• Signing up Clients• Negotiating the sale with buyers and vendors
  • Wr Interior Lining
    Trade Assistant
    Wr Interior Lining Jan 2008 - Aug 2008
    Townsville, Australia
    • Assisting Plasterer • Clean up after plasters • Ensuring a high level of Occupational Health and Safety
  • Saunders International Limited
    Trade Assistant – Nickel Refinery
    Saunders International Limited Apr 2007 - Jan 2008
    Bhp Billiton Yabula Refinery
    • Grinding and Oxy Cutting• Set out and Mark up of jobs• Thorough clean up of work site• Working alongside a Boiler Maker
  • Woolworths Limited
    Supervisor Customer Service
    Woolworths Limited Apr 2000 - Apr 2007
    Camberwell, Australia
    • Servicing Customers• Counting and Balancing of draws• Supervision of Staff• Management of the Department• Training of every staff member in the store on new register systems

Simon Read Skills

Management Sales Travel Management Customer Service Leisure Travel Marketing Tourism Coaching Retail Business Travel Team Leadership Online Travel Training Event Management Teamwork Negotiation Leadership Business Development Galileo Adventure Travel Networking Communication Skills Team Management Hotels Leisure Account Management Job Coaching Team Building Customer Satisfaction Organization Problem Solving Restructuring Staff Development Personal Development Recruiting Employee Training Performance Management Travel Planning Change Management Vacation Customer Retention Leadership Development Business Analysis New Business Development Sales Management Strategic Planning Retail Banking Credit

Simon Read Education Details

  • Flight Centre Business School
    Flight Centre Business School
    Diploma Of Management
  • Franklin Scholar
    Franklin Scholar
    Certificate Iii In Tourism
  • St Kevins College Toorak
    St Kevins College Toorak
    Vce

Frequently Asked Questions about Simon Read

What company does Simon Read work for?

Simon Read works for Anz

What is Simon Read's role at the current company?

Simon Read's current role is Operational Excellence Manager at ANZ.

What is Simon Read's email address?

Simon Read's email address is si****@****ail.com

What schools did Simon Read attend?

Simon Read attended Flight Centre Business School, Franklin Scholar, St Kevins College Toorak.

What are some of Simon Read's interests?

Simon Read has interest in Politics, Social Services, Environment, Health.

What skills is Simon Read known for?

Simon Read has skills like Management, Sales, Travel Management, Customer Service, Leisure Travel, Marketing, Tourism, Coaching, Retail, Business Travel, Team Leadership, Online Travel.

Who are Simon Read's colleagues?

Simon Read's colleagues are Tay Chungtuyco, Arnie De Ala, Jonathan Bloch, Bronwyn Outram, Godliver Wandera, Sudhanshu Shekhar, Karun Krishnan A.

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