Simon Reece Email & Phone Number

England, United Kingdom

Walsall, England, United Kingdom

Dealing with membership and customer complaints and European claims

Walsall, England, United Kingdom

Walsall, England, United Kingdom

West Midlands, England, United Kingdom

Walsall, England, United Kingdom

• Presenting a professional image to all visitors and customers. • Ensuring all company policy & procedure always adhered to • Dealing with clients queries and prospective purchases • Organising all paper and electronic based administration• Remerchandising all stock to improve sales and layout • Dealing with clients using care, compassion and understanding• Key holder• Marketing both the store and product to enhance the client base

Sutton Coldfield, West Midlands, United Kingdom

West Midlands

Birmingham, United Kingdom

Initially started as temporary maternity cover at the Walsall branch. With two months I was promoted and made permenant as branch manager at Perry Barr. Taken full charge of an under performing store and with two months increased sales by 4%. Re-training store team and increasing motivational levels and customer focus. Improving store standards and merchandising. Due to company entering administration all West Midlands branches closed over night.

Dudley, United Kingdom

Manager of new store for the trading division of a local Hospice charity. Department store with menswear, ladies wear, children's, footwear, accessories, home furnishings and furniture, electrical products, books, music and DVD with giftware and jewellery. One apprentice and 15 volunteer staff.

Manager for British Heart Foundation, Furniture & Electricals Division.Store based role involving general managerial duties as well as networking with local and national businesses to increase stock portfolio and wider awareness of the retail part of the United Kingdoms biggest charity retailer. Daily communication with colleagues and line management as well as both paid staff and volunteers. Giving guidance to a broad spectrum of volunteers with a variety of physical, emotional and social needs to increase their job prospects. Monitoring and achieving company set targets and a variety of KPI's. Whilst with the BHF I have completed a National Vocational Qualification in Risk Assessment, through the Health & Safety Council enabling me to correctly assess and produce Risk Assessments. Key Achievements to Date:• Taking an under performing store and achieving both like for like and budget growth consistently• Supporting Area Manager with area duties • Achieved 28% growth against like for like sales over last four years • Area trainer for new starters, including writing induction plans for new starters. • Networking with national hotel chain to increase company furniture stock and brokered a deal to supply the BBC with period furniture.• Generated over £80.000 new stock for UK retail division• Winning company highest EBay sales 2014 award.

I became manager of the ‘flagship’ store in Market Harborough for this national footwear retailer. Since then I have successfully managed two stores, in two counties at the same time with responsibilities for twenty five staff. Going back to a more focused management role has improved my people management skills and my view of in store life. I have become experienced with ‘Storeview’, a computerized back office system and also Chip and Pin. I have also been covering manager of the company’s two million turnover store for three months. August 2006; I became a regional support manager for the south, mentoring new store managers and supporting eight of the company’s £1.5 million turnover stores and trouble shooting, on an 18 month secondment. I then took over the Corby store and was charged with turning one of the company’s worst performers around. I have successfully managed to reduce stock loss by over 2% and increase all KPI’s, putting the store in the top four in the company. I am also Health & Safety Coordinator for 20 stores in the company, managing all areas of Health and Safety Legislation for 250 members of staff.Ø Manage staff of up to 40 people.Ø Sales Management.Ø Forecast ManagementØ Payroll ManagementØ RecruitmentØ Staff TrainingØ Health & Safety

Responsible for the management of 8 stores in the South West Region of England, supporting other Area Managers where required. Issuing targets to stores on a bi-annual basis.* Setting targets for stores and supporting the individual Store Managers in achieving them.* Ensuring all stores maintained a tight ship in compliance with Group guidelines.* Ensuring all stores were up-to-date in Health & Safety issues.* Managing Sales forecasts and Cost forecasts with Store Managers.* Liaised with other Area Managers with regards to supporting them in their regions.* Set up of Annual Conference for chain.* Managed the implementation of new procedures within the 8 stores under my responsibility.* HR recruitment in region.* Directing stores in relation to maximizing revenue, whilst minimising costs.

NorthamptonResponsible for the day-to-day management of the Northampton store within the chain. Managing Sales and Profitability targets issued by Area Manager. Promoted to Area Supervisor as a result of exceeding targets and increasing shop profile in the area.* Managed Sales targets.* On call 24 hours a day with regards to store security.* Managed Health & Safety within store.* Managed promotions and Advertising to increase awareness of store.* Responsible for initiating the design and management of the staff discount card within the chain.* Skilled in the management of the store EPOS system, generating daily and monthly reports to assist in the management of targets set against the store.* Management of 10 staff with regards to training, career development and morale.

Initially working in the sister company (Lawrence's) I managed both the Patisserie and the Coffee House as a Catering Supervisor, I was then promoted to the position of Assistant Manager. As the Assistant Manager it was my responsibility to ensure that all directives given by the Branch Manger were applied in both areas of the shop. My main duties were to manage the control of food hygiene within the kitchen areas and front of shop areas. I was also tasked with the role of improving customer satisfaction and promotions within the outlet. I was then promoted to the role of Branch Manager in the Group's other subsidiary - Steven's Bakery. Here I gained extensive experience in the management side of the outlet. During my period at Steven's Bakery, I managed to increase the profit margins by over 10% and increased the customer base by 8%. To achieve this I implemented new products within the store and also increased advertising in the area. As part of my role I also implemented promotions within the store to increase the customer foot-fall, by way of incentives.

Based in ItalyI was employed by Travelsphere Ltd. as an 'on location' Tour Manager. Based in Italy for the season I was responsible for organising all excursions, accommodation and travel arrangements for approximately fifty guests on weeklong holidays. This involved language and currency translation, an ability to deal with any problems that might arise from being in a foreign country. The safety and well being of all the clients and the coach drivers was my sole responsibility.

As Assistant Manager and then Manager it was my responsibility to realise revenue and cost targets provided by the brewery. I provided support on wet/dry stock control to the manager and then took over the control when I became manager. I effectively managed all cellar procedures. I was responsible for financial control within house, including banking. My daily duties involved managing a staff level of 14 on a rotational shift system. Other responsibilities included the creation of the menu and preparation of food, site security, events management and site promotions.

City & Guilds 706-1 & 2 And Hotel & Catering Management, Catering

Activities and Societies: City and Guilds 706-1 and 706-2 Catering Hotel & Catering Management

Foundation Degree, Information Technology

Activities and Societies: GNVQ Level 3 – Information Technology Certificate ACP Higher Qualification – Information Technology City &.

Nvq Level 2, Business Administration, Pass