Simon Rice Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Cockburn Central, Western Australia, Australia

Perth, Australia

Perth, Australia

Perth, Australia

Key Responsibilities – Coordinator, Control Room Systems: • Be the first point of contact for all systems problems experienced at the Operations Centre (OC).• Identify and correct any software and hardware problems affecting the operation of the systems. • Identify and escalate some problems to relevant support person or team in a timely manner. • Logging all support requests and calls from both staff and clients through RTTMS ticketing system.• Assist with the development… Show more Key Responsibilities – Coordinator, Control Room Systems: • Be the first point of contact for all systems problems experienced at the Operations Centre (OC).• Identify and correct any software and hardware problems affecting the operation of the systems. • Identify and escalate some problems to relevant support person or team in a timely manner. • Logging all support requests and calls from both staff and clients through RTTMS ticketing system.• Assist with the development and implementation of improvement projects and propose improvements to maintenance processes, including the proactive use of diagnostic tools to support predictive maintenance activities.• Attend and rectify faults in a safe and timely manner to minimise production delays across all production systems in the Operations Centre.• Maintain regular communications with key stakeholders including Controllers, Operations teams, Site Engineering support & Level 3 Support teams/personnel.• Ensure compliance with relevant statutory and legislative provisions.• Assist projects team by providing information, attending Factory and Site Testing and assist project personnel.• Create standard workaround/fix documentation;• Develop KPIs which measure systems availability.• Upkeep of Production Systems Infrastructure topology, systems and documents, and associated network monitoring systems for the OC.• Maintain the Asset Register & OC Spares.• 5S and maintain housekeeping in the OC server rooms, Store Rooms and desk panels.• Maintain and use the Production systems knowledge base (WIKI) system and document management system (IODMS)• Remotely supporting user’s requests and incidents by phone, email and Remote software.Key Achievements:• Learning and Understanding all the different systems in a timely manner• Using my skills and passion for my work to help me settle in to my role.• Established a good working relationship will all my colleagues Show less

Mandurah Area, Australia

Ensure the smooth running of the computer systems in the Mandurah and Port Hedland Offices; first line support for all personnel.• Continual communication with users regarding ongoing issues, (Support Level 1&2)• Remotely supporting user’s requests and incidents by phone, email and Remote software.• Troubleshooting user’s software and hardware issues within the Mandurah and Port Hedland offices to eliminate downtime• Rectify issues with User’s devices such as iPads and iPhone… Show more Ensure the smooth running of the computer systems in the Mandurah and Port Hedland Offices; first line support for all personnel.• Continual communication with users regarding ongoing issues, (Support Level 1&2)• Remotely supporting user’s requests and incidents by phone, email and Remote software.• Troubleshooting user’s software and hardware issues within the Mandurah and Port Hedland offices to eliminate downtime• Rectify issues with User’s devices such as iPads and iPhone and ensure all devices are used and managed inline with company policies.• Efficiently maintain an Internal Database system used to store the entire companies student base.• Perform a variety of tasks in support of the Managing Director and HR Staff• Daily Monitoring of the companies Data Backup procedure Show less

Mining Area C

Ensure the smooth running of computer systems in the Planning Services Department at Mining Area C; firstline support for personnel• Troubleshooting software and hardware issues with Robotic Laboratory to eliminate downtime• Rectify issues and improve user hardware and software such as connection of IR devices and ‘How to Guides’ for operating devices and the relevant software• Efficiently maintain digital datasets in PC environments and initialise blast patterns using in-house… Show more Ensure the smooth running of computer systems in the Planning Services Department at Mining Area C; firstline support for personnel• Troubleshooting software and hardware issues with Robotic Laboratory to eliminate downtime• Rectify issues and improve user hardware and software such as connection of IR devices and ‘How to Guides’ for operating devices and the relevant software• Efficiently maintain digital datasets in PC environments and initialise blast patterns using in-house software• Process the data collected from field devices Show less

Perth, Australia

Managed Broadband Infrastructure Installation Projects; quality control and first line support for on-siteinstall staff• Supervised and led an ever-growing team of Installation / Service Technicians; organised training,conducted performance reviews, assigned jobs and monitored activities to maintain high levels of service• Managed 8 independent contractors; provided guidance and training for broadband installations• Managed the day-to-day running of the Customer Service… Show more Managed Broadband Infrastructure Installation Projects; quality control and first line support for on-siteinstall staff• Supervised and led an ever-growing team of Installation / Service Technicians; organised training,conducted performance reviews, assigned jobs and monitored activities to maintain high levels of service• Managed 8 independent contractors; provided guidance and training for broadband installations• Managed the day-to-day running of the Customer Service Helpdesk and enabled an end-to-end approach toincident and request fulfillment• Configuration of customer’s equipment to connect to the Internet as and when required• Provided field support to customers who required more than just helpdesk support• Established project control procedures such as project forecasts and cash flow projections• Established operational objectives and work plans and delegated assignments to subordinate Managers• Stock control and writing of technical data for our internal staff• Ensured compliance with all company practices, policies and procedures including Work, Health and Safety Show less

Continuous development of systems for analytical estimating and recording of works• Provided assistance to the company Managers and Directors in the specification, control, operation andvaluation of works• Sourced, negotiated and selected fire protection materials and assisted in the procurement of materials forproject works

Diploma In Computer Studies, Computer Technology/Computer Systems Technology

Diploma, Information Technology

IT

Diploma Computer Studies