Senior Business Analyst | Practise Lead | Extensive Digital, Agile & Kanban Experience |I’m a Senior Business Analyst with over 13 years’ experience in fast moving blue chip companies within Finance, Broadcasting, Telecommunications and Insurance, both as a BA and BA Team/Practice Lead. I have a great deal of experience in Customer Centric designed solutions and Continuous Improvement methodologies and I like to use Agile, Kanban & other situational principles to help visualise, communicate and align the needs of the user and business.I’m passionate about great customer experience which comes from a background in Sales and Operations. This ensures the customer/user is at the forefront of my analysis. I have a solid technical understanding developed through working on large complex transformational projects. This enables me to build strong relationships with solution architects, developers and testers.As a People Manager I enjoy creating enthusiastic, motivated and high performing teams within fast paced environments. I thrive in fast-paced, dynamic, pro-change environments. Key Skills and Competencies:• Customer Journey mapping & UI Design• Process Re-engineering & Improvement• Business case, business requirement, use cases, user stories, functional specification, solution options, systems analysis, test cases• UML Certified• Agile Software Development (Scrum)• Scrum Master• Kanban Development• Comprehensive SDLC experience• Extensive Workshop facilitation• Business and Technical Alignment • Stakeholder Management and Engagement at senior leadership level• Vendor Management & Negotiation• BA Leadership & Team Management• Customer Experience Improvement• Product Operations• Contact Centre Operations• Sales/Account Management
