Simon Rudderham Email & Phone Number

Hopetoun Park, VIC, AU

Melbourne, Victoria, Australia

Managing Change and Development in Pharmacy - Helping teams successfully implement strategic changes using frameworks, action plans and communication strategies

Victoria, Australia

Australia

Advising pharmacies regarding operations, change management and system implementation. Assisting through job redesign, systems reviews and continuous improvement.A keen focus on improving the profitability of Aged Care and Retail.

• Direct a team of 25 employees across 3 pharmacies, providing hands-on leadership of daily operations, including a $2.8m budget, staffing, product development, vendor relations and customer service.
• Implemented organisation structures through proper hiring and placement, transferring of personnel, scheduling of work, assignment of responsibility, and delegation of authority.
• Consult 150+ patients a day in regards to medication dosage and interactions, medical equipment, disease… Show more
• Consult 150+ patients a day in regards to medication dosage and interactions, medical equipment, disease management and potential side effects of prescription and OTC medications.
• Provide a holistic approach to healthcare, collaborating with GPs, psychologists and physiotherapists to achieve maximum results for patients.
• Managed the transition to a full price product modelling system from a discounted one, assisting and training staff on customer complaint handling due to the change.

Geelong West, Australia

• Operated and maintained 4 pharmacies and pharmacy programs, including supervising managers and providing clinical oversight to daily activities.
• Provided leadership and guidance to the team through feedback, performance management and one on one coaching through observing customer point of contact for over 40 staff members.
• Managed over 5000 SKU lines of pharmacy inventory through proper stock ordering, returns and inter-store transfers, liaising with external vendors to negotiate… Show more
• Managed over 5000 SKU lines of pharmacy inventory through proper stock ordering, returns and inter-store transfers, liaising with external vendors to negotiate contracts,
• Implemented internal customer service frameworks and SOP’s detailing the minimum requirements of customer service. Achievements:✔ Managed the transition to new business owners during a period of credit restrictions.

Frankston, Victoria, Australia

• Managed a team of 25 service staff and 3 pharmacists, evaluating the quality/effectiveness of care.
• Mentored and coached 35 staff members through on-boarding, open communication, training and development opportunities and performance management processes.
• Managed order entry, third-party adjudication, order verification and patient counselling for an average of 500 Prescription/Non-Prescription health queries and product requests daily.
• Scheduled staff in accordance with the… Show more
• Scheduled staff in accordance with the set budget of $650k p.a. ensuring the pharmacy was functioning at peak performance utilising push and pull factors to ensure efficiency and maximising profit.
• Tracked missed opportunities due to no stock and reviewed daily, tracked stock not utilised and reviewed top 200 sales products to identify trends and increase/decrease minimum stock on hand.Achievements:✔ Increased.

Master Of Business Administration - Mba, Gpa 5.5

Bachelor Of Pharmacy - Bpharm, Pharmacy

Activities and Societies: student body council 2000, 2001