Simon Rutherford Email & Phone Number

Dundee, Scotland, United Kingdom

I Create data solutions, systems, and services, using technological, quality, and scientific standards. Undertake research, apply modelling techniques, and gather and interpret data that provide actionable insight allowing the business to act and take decisions with conviction.I do this by:• Leading and managing the business analysis activities for a business area or a large and complex change initiative, ensuring alignment with the strategic vision and business priorities.• Delivering high quality business analysis outputs, such as business cases, user stories, process maps, data models, and benefits realisation plans, using appropriate tools and techniques.• Engaging and influencing senior stakeholders across the organisation, building strong relationships and managing their expectations and requirements.• Facilitating workshops and meetings with diverse groups of stakeholders, using effective communication and presentation skills to elicit and validate their needs and preferences.• Collaborating and mentoring other business analysts, sharing best practices and providing guidance and support.• Contributing to the continuous improvement of the business analysis practice, standards and methodologies within the organisation.Identify opportunities to improve services provided to customers and colleagues.

Dundee, Scotland, United Kingdom

My role was to spot trends and patterns in contact drivers and escalate breaking issues to stakeholders to influence change.I was also responsible for providing Actionable insight to drive change across the Business

Dundee, Scotland, United Kingdom

My role was to provide analytical insight and support to cross functional business Directors and Managers, coaching to their teams and make informed decisions that drive improved performance and ensure compliance to legal and business product return policy and procedures Providing Weekly Reports and Analysis

Dundee, Scotland, United Kingdom

Various customer facing roles in calls & emails - responding to customer complaint contact

Education record

Education record