The known job description for Desk Manager, responsible for his team, their duties , following up tasks and handling complains guests .Replacing Front office manager

* Greet the guest on their arrival.* Politely confirm the details of guests with confirmed reservation.*Complete the registration formalities of the guest with confirmed reservations.*Check the availability of rooms in case of walk ins. *Assign rooms & call the bell boy to escort guests to their rooms.*Use up selling techniques to sell expensive rooms & also to promote other hotel services.*Coordinate room status updates with the house keeping department.*Notifying… Show more * Greet the guest on their arrival.* Politely confirm the details of guests with confirmed reservation.*Complete the registration formalities of the guest with confirmed reservations.*Check the availability of rooms in case of walk ins. *Assign rooms & call the bell boy to escort guests to their rooms.*Use up selling techniques to sell expensive rooms & also to promote other hotel services.*Coordinate room status updates with the house keeping department.*Notifying housekeeping of all check outs, late check outs, early check ins & special requests. *Process guest check out requests.*Post all the credit charges to the guest folios (bills). Show less

* The major duties & responsibilities of the telephone operator are as under* Answer all incoming calls.* Forward incoming calls to the desired extension, which are routed through PBX.* Keep track of the guest telephone calls & prepare their bills and post the same to their folios.* Provide paging service for the guests & employees.* Log all the wake up calls on the system.* Answer the queries about the hotel’s services & products.* Work as a communication hub during… Show more * The major duties & responsibilities of the telephone operator are as under* Answer all incoming calls.* Forward incoming calls to the desired extension, which are routed through PBX.* Keep track of the guest telephone calls & prepare their bills and post the same to their folios.* Provide paging service for the guests & employees.* Log all the wake up calls on the system.* Answer the queries about the hotel’s services & products.* Work as a communication hub during the emergencies. Show less

* The major duties & responsibilities of the telephone operator are as under* Answer all incoming calls.* Forward incoming calls to the desired extension, which are routed through PBX.* Keep track of the guest telephone calls & prepare their bills and post the same to their folios.* Provide paging service for the guests & employees.* Log all the wake up calls on the system.* Answer the queries about the hotel’s services & products.* Work as a communication hub during… Show more * The major duties & responsibilities of the telephone operator are as under* Answer all incoming calls.* Forward incoming calls to the desired extension, which are routed through PBX.* Keep track of the guest telephone calls & prepare their bills and post the same to their folios.* Provide paging service for the guests & employees.* Log all the wake up calls on the system.* Answer the queries about the hotel’s services & products.* Work as a communication hub during the emergencies. Show less