System administrator, responsible for system configuration, incidents, provisioning/auditing user access and implementing new features and integrations• Supported multiple HR-oriented applications including Wrike, Saba Cloud, Phenom People, Yello, Culture Amp, LinkedIn Learning, LinkedIn Recruiter, Glassdoor/Indeed, Hiretual, Social Talent, Textio and Great Place to Work• Supported multiple benefits applications and vendor connections / integrations including Workday, RBC, LegalShield, The Hartford, Kaiser, Fragomen, Fidelity, and more.• Led IT unification initiative, integrating 39 SaaS applications from recruiting, learning and development, and work management organizations into standardized IT management process• Drove 3-tier security submission process with Security Assurance, Legal, and Vendor Risk Teams to ensure all SaaS applications meet stringent Citrix security posture requirements• Performed audits to ensure applications and accounts were correctly configured for needed access• Assisted development of many API integrations to ensure a single source of truth for data• Organized and hosted QBRs in addition to regular activities to nurture our vendor relationships

Design, implementation, and support for:• Network Switching including but not limited to trunking, VLAN’s, Spanning Tree Protocol, stacking, fiber interconnects, GPON• Network issues using toolsets such as packet captures, log viewers, crash traces• Cisco Meraki devices, including troubleshooting utilizing the dashboard to analyze what’s happening and accurately pinpoint issues• Virtualization technologies: VMware, VMBox, Docker, Containers, Azure, AWS, Citrix, ZeroTouch• LAN/WAN connectivity, routers, switches, firewalls, and wireless access • Understand, support and Implement Microsoft server technologies• Standard security technologies such as multi-factor authentication, endpoint encryption, spam filtering, advaced malware protection, and AI based risk analysis• Client premise and cloud solutions using technologies that meet clients requirements respectively• Secure remote access solutions including VPN, Terminal Services, Remote Desktop, Remote Gateways, ZeroTier, WireGuarg• Cloud-based networking: site to site networking, connectivity to the cloud and site-to-site links for clientsDocumentation of all computer systems and network infrastructure• Developed change management processed for 11 client businesses• Detailed communication with clients as required: keeping them informed of project progress, changes, or outages. • Escalate service or project issues that cannot be completed within agreed service levels• Review and work on RMM alert tickets. • Perform proactive work on server and networking equipment. (updates, firmware upgrades, event log reviews, preventative maintenance, etc.)• Work on escalated support tickets.• Manage and perform global changes. (Group policy changes, new software implementations, updates, etc.)• Perform onsite visits for necessary onsite changes or troubleshooting.• Research technologies or hardware as needed for clients

• Administrator of LMS and Media systems including: Workday, Saba, CorpU, MediaPlatform, Stream• Administrator and Developer for organization wide intranet, Sharepoint and Interact systems• Administrator of Software Systems including: Cherwell, Office 365, 10Zig, Sharepoint, Citrix, Tableau• Maintain and Development of LMS for 3500+ Retail locations and over 10k employees• Control access to systems based on automation• Develop and Maintain Automation for Job Type related access to systems and functions• Develop and Maintain Analytics for LMS, Media, Users, ROI, Time to Proficiency, New Hires

• Led support for over 3500 retail stores in the US along with over 200 distribution warehouses. • Led and developed 14 Level one Service Technicians• Worked an average of 40 tickets per day including escalations• Administrator of: Citrix, SCCM, Cherwell, Exchange, Active Directory• Directly worked with MSP's, ISP's, Fiber, and MPLS providers to resolve 3rd party outages affecting revenue.

• Answered trouble calls and entered incident tickets• Performed Level 1 troubleshooting and resolved or escalated to Level Two accordingly• Software troubleshooting remotely control of the retail locations systems• Assisted in training field staff in: Point of Sales, Email Systems, Music Systems, Communication Systems

• Began working for Mattress Firm in the field as a Store Manager to learn processes, procedures, and systems to be able to one day move into the companies IT department to support the company.• Awarded: Rookie of the Year for best sales and management out of 693 new hires in the first six months.• On pace for $1mil writer for first year when promoted from field to corporate.

• Maintain IT Infrastructure for Residential and Commercial clients• Designed, Installed, and Maintained IT Systems including: Terminals, Servers, Consoles, IPTV, VoIP, ISP, Networking, CCTV, Zero Touch, RDI, VDI• Managed 27 contractors and 3 direct employees• Held an average of 75 monthly contracts for IT support in home and small business sector

Installed, maintained, repaired, and replaced business and residential cabling and equipment. This included cable television, telephone, and internet in both analog and digital. Mediums covered was Fiber, Coax, Copper, and RF. Managed a team of 12 technicians under my direct supervision.