Simon Sfeir Email & Phone Number

Jbeil District, Keserwan-Jbeil Governorate, Lebanon

• Recruiting, training, and supervising staff• Creating staffing rotas• Create an environment to motivate and lead the team to deliver superior service and create customer loyalty• Ensuring compliance with licensing, hygiene and health and safety legislation• Promoting and marketing the business• Overseeing stock levels and ordering supplies • Handling customer enquiries and complaints• Greeting and advising customers• Preparing and presenting staffing/sales reports• Liaising with customers, employees, suppliers, and sales representatives• Making improvements to the running of the business and developing the restaurants

Jbail, Mount Lebanon, Lebanon

United Arab Emirates

• Responsible for the overall customer experience • Resolve customer problems and ensure superior satisfaction• Promote a cooperative teamwork environment on board the aircraft with crew members.• Finalize all necessary paperwork for the incidents which may have occurred during the flight.• Administer first aid to customers when required.• Develop direct relationships with companies “frequent flyers such as Platinum members, VVIPs and CIPs to ensure their travel experience is smooth to retain their loyalty with the airline.• Deliver guidance, direction and feedback to team members on their on-board performance to meet company standards and promote professional image of the company.• Analyze internal and external factors that affect Emirates business and devise workable ideas to maximize customer experience as well as cost saving/revenue generation.• Establish successful a team of different colleagues to achieve best customer experience.• Create an environment to motivate and lead the crew team to deliver superior service and create customer loyalty.• Provide excellent customer service in the premier cabins with a standard of safety, first aid, security and service to gain customer loyalty.• Create continuous opportunities to act as customer service agent and provide high level of individual attention to customers.

Lebanon

• Ensure that all transactions are well documented.• Preparing asset, liability and capital account.• Keep and maintain all the books in perfect order.• Summarize current financial situation by analyzing correctly liabilities, preparing a loss and profit statement and indicating corrective actions that need to be taken.

Lebanon

• Ensure the safety and comfort of airline passengers.• Performing safety checks.• Customer Service.

Lebanon

• 2 years as teller front office • Bank cashier• 6 months in the commercial department (LG-LC-Loans)