Simon Shapiro Email & Phone Number

United States

United States

Amsterdam, North Holland, Nl

New York, Ny, Us

• Conduct routine and non-routine research on remittance documentation; escalate exceptions where identified• Utilise KYC procedures to identify and mitigate potential risk to client accounts• Negotiate 1,000+ transactions per day with high attention to detail

• Interacted with customers in-person and over the phone to provide a positive customer experience; answered questions and upsold product recommendations for a 150% sales increase YoY• Processed transactions including returns, exchanges, and discounts in the POS system using cash handling skills to meet goal of $10,000+ sales daily• Balanced cash registers at the end of each shift with a high attention to detail and accuracy to prevent loss, incurring no losses throughout my tenure

• Used technical skills and best judgement to tag audiovisual transcripts in order to provide a positive end-user experience to hearing impaired consumers• Created accurate English-language transcripts of audio files in verbatim and edited styles at a rate of 30 audio minutes/hour; followed direction and expectations of each project’s unique scope with attention to detail daily • Researched and utilized industry-specific vocabulary, names, titles, and phrases with or without provided guidance and met deadlines in a timely manner

• Maintained accurate and up-to-date client records, collected, maintained, and organized confidential and sensitive client information in compliance with company policy and confidentiality rules• Served as first point of contact by performing initial case intakes; managed client relations in person, over the phone, and via email to offer a positive customer service experience; articulated updates, requested/transmitted pertinent information in a timely and organised manner• Collaborated with a team to prepare legal records and research in a timely manner

Bachelor Of Arts - Ba, Accounting

Education record