Simon Sheldon-Wilson Email and Phone Number
Simon Sheldon-Wilson work email
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Simon Sheldon-Wilson personal email
As an operations leader with over 20 years of senior level experience, I have a passion for delivering high-quality service and performance in complex and challenging environments. I have led award-winning customer service strategies and market-leading operational solutions in 24/7 emergency response organisations in the public and private sectors, including WSP, one of the world's leading engineering professional services firms.I have also successfully delivered multi-million pound systems, process, and cultural change programmes, using my skills in change project management, mentoring, and large-scale change management. I have extensive experience in leading diverse and multi-site teams, managing crisis situations, handling media and political interest, and building strong business relationships with internal and external stakeholders. In addition, I volunteer as an ambulance Community First Responder, supporting my local NHS Trust ambulance service.
Obsequio Group
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Chief Operating OfficerObsequio Group May 2024 - PresentLeicester, GbI am proud and excited to be joining Obsequio Group. Across our companies our people provide a range of technology driven compliance solutions that ensure the environments where people spend their time, whether to live in, learn in or work in, are completely safe.
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Ambulance Service Community First ResponderPenkridge & District Community First Responders Oct 2022 - PresentVolunteer Ambulance First Responder for Penkridge and District
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Between Roles, Hopefully!Unemployed Oct 2023 - May 2024Logan, Utah, Us -
Head Of Business - Operations & SafetyWsp In The Uk Nov 2021 - Oct 2023London, Gb -
Director Of Property, Security And Specialist ServicesCopart Uk Limited Jul 2019 - Nov 2021Wootton, Bedfordshire, Gb -
Operations DirectorCopart Uk Limited Sep 2015 - Jul 2019Wootton, Bedfordshire, GbBoard level Operations Director with full P&L responsibility for service delivery and continuous improvement across all UK operations. This includes 15 wholly owned facilities, a mixed fleet of 225 transporters and Class 1 and 2 drivers, a customer service contact centre, vehicle engineers, specialist operations and management teams.
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Director - Customer OperationsHighways England Feb 2010 - Aug 2015Birmingham, West Midlands, UsBoard level experience in the strategy, development and delivery of real time customer service operations on the strategic road network of motorways and trunk roads in England.Leadership of teams delivering on-road incident response and clearance, command and contact centre operations and customer service through timely and accurate service delivery.Led the directorate through a significant change programme in response to the Government’s Comprehensive Spending Review challenge – delivering savings of £40m annually (over 30%) while also meeting all operational performance measures.Led the customer service transformation programme and transfer from Executive Agency (Highways Agency) to Government Owned Company (Highways England) in 2015.Championed the deployment of Lean continuous improvement across operations to improve service, operational delivery and organisational efficiencies. -
Director Of Information ServicesHighways England Dec 2007 - Jan 2010Birmingham, West Midlands, UsLeadership of a team of around 100 people across seven sites plus major outsourced operations in delivering the Agency’s internal and external customer information services. This includes customer research, development of new and enhanced customer services, a team of graphics designers and accountability for the 10 year, £160m ‘PFI’ (Private Finance Initiative) outsourced contract for the Agency’s National Traffic Control Centre and for the Highways Agency Information Line contact centre.
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Headof Strategic PartnershipsRac Aug 2006 - May 2007Bescot, GbResponsible for ensuring the profitable and mutually successful business-to-business relationship between RAC and its most strategic corporate customers. P&L responsibility for strategic corporate relationships with revenues in excess of £30m per annum. Leadership responsibility for a team of Partnership and Business Development Managers. -
Head Of Customer SolutionsRac Feb 2005 - Aug 2006Bescot, GbProviding strategic direction and leadership to ensure the highest standards of customer service and efficiency are delivered through operational centres. Leadership of three Operations Managers, 18 team managers and over 250 people, operating 24/7. Delivered major organisational change programme to drive service improvements, improved patrol and centre rostering and a 10% reduction in operational costs
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Head Of Service DeliveryRac May 2003 - Jan 2005Bescot, GbResponsible for the development of customer service strategy affecting over 2,400 internal and field based service delivery colleagues. Included the identification, initiation and delivery of continued operational improvement programmes, as well as the annualised rostering of all colleagues and the day-to-day tactical/disaster recovery management of the operation. Delivered new customer satisfaction reporting technologies, increasing response rates and reducing feedback time from 6 weeks to one day.
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Head Of Group Operations DevelopmentRac May 2000 - Apr 2003Bescot, GbIdentified and delivered strategic improvements to the organisations five roadside assistance call centres and service delivery centres and a remote workforce of over 1,500 personnel- included IT solutions, business processes and organisational structures. Delivered major improvement programmes to the organisations core operational systems and developed processes to support new initiatives, customer service improvements and operational efficiency.
Simon Sheldon-Wilson Skills
Simon Sheldon-Wilson Education Details
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University Of York -
Wood Green High School
Frequently Asked Questions about Simon Sheldon-Wilson
What company does Simon Sheldon-Wilson work for?
Simon Sheldon-Wilson works for Obsequio Group
What is Simon Sheldon-Wilson's role at the current company?
Simon Sheldon-Wilson's current role is Operations professional with senior level leadership experience in private and public sector organisations. Strong track record of delivery of performance and change through collaborative leadership..
What is Simon Sheldon-Wilson's email address?
Simon Sheldon-Wilson's email address is si****@****t.co.uk
What schools did Simon Sheldon-Wilson attend?
Simon Sheldon-Wilson attended University Of York, Wood Green High School.
What skills is Simon Sheldon-Wilson known for?
Simon Sheldon-Wilson has skills like Change Management, Stakeholder Management, Project Delivery, Service Delivery, Project Management, Management, Business Process Improvement, Operations Management, Strategic Partnerships, Customer Service, Leadership, Team Leadership.
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