Software Support Technician
Current
Sep 2022 - Present
AeroLeads people directory · profile
Simon Sheppard Email & Phone Number
Software Support Technician at BTCSoftware
at
BTCSoftware
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Software Support Technician at BTCSoftware
Location
Coningsby, England, United Kingdom
Company size
Who is Simon Sheppard? Overview
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Quick answer
Simon Sheppard is listed as Software Support Technician at BTCSoftware at BTCSoftware, a with 18 employees, based in Coningsby, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Simon Sheppard.
Simon Sheppard previously worked as Software Support Technician at Btcsoftware and Software Support Consultant at Integrity Software - Construction Accounting Software. Simon Sheppard holds A+, It from Comptia.
Company email context
Email format at BTCSoftware
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BTCSoftware
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Profile bio
About Simon Sheppard
Simon Sheppard is a Software Support Technician at BTCSoftware at BTCSoftware.
Current workplace
Simon Sheppard's current company
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Btcsoftware
7 roles
Simon Sheppard work experience
A career timeline built from the work history available for this profile.
Software Support Consultant
Mar 2021 - Sep 2022
It Coordinator
Supporting colleagues with both hardware and software issueDiagnosing hardware faults / Software faults of all company computers, phones, tablets and all related production equipmentDealing with colleague accounts through Active directoryMaintaining and upgrading company VoIP phone systemMaintaining and upgrading company network infrastructure including cabling and patching Administration of Hellenic systemResponsible for network security
Oct 2018 - Mar 2021
First Line Manager
Dixons Carphone
Apple Computers / Chromebook / Tablet Team - ManagerLine Manager for a team of 36 Apple & Tablet technicians for well know brands such as such as Apple, Toshiba, Sony & MicrosoftResponsible for over 2,500 customer repairs per week, with over a 98% customer satisfactionDealing directly with our Harrods customers Supported the Senior Management team with the integration of Carphone Warehouse's Wednesbury repair centre into Newark.
Oct 2014 - Jun 2018
Specialist Engineer
Dixons Carphone
• Mentored, trained and supported a team of 40+ Notebook & Chromebook Technicians, while maintaining business metrics such as Productivity, Quality Assurance, Parts per Job, Cost per Job, Repeat Rate, Component Level Repair and Net Promoter Score(NPS).• Development and implementation of Chromebook repairs within Dixons Carphone, including sourcing replacement components through multiple suppliers • Part of the introduction of Net Promoter Score (NPS) into Dixons Carphone •Liaising with Instore Technicians to ensure they have tools and information to ensure correct diagnosis of faults • Supported the Campus Health & Safety Manager on numerous occasions by developing safe working practice guides for Notebook, Flat panel, Desktop, and Tablet teams.• Dealt with customers directly to deliver resolutions to escalations.
Oct 2010 - Oct 2014
Laptop Technician
Dixons Carphone
• responsible for repairing customer laptops• Over 99% customer service satisfaction • Completed Toshiba certification to service warranty products.• Repaired over 8,000 laptops.
Jul 2005 - Oct 2010
It Support Technician
Dixons Carphone
Feb 2000 - Jul 2005
Team & coworkers
Colleagues at BTCSoftware
Other employees you can reach at btcsoftware.co.uk. View company contacts for 18 employees →
BS
Btcsoftware Sales Team
Colleague at BtcsoftwareAddlestone, England, United Kingdom
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PM
Pradeepkumar M.
Colleague at BtcsoftwareChennai, Tamil Nadu, India
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TS
Tom Sheldrake
Colleague at BtcsoftwareVerwood, England, United Kingdom
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OT
Onur Tekin Gundogdu
Colleague at BtcsoftwareCambridge, England, United Kingdom
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LT
Luke Thomas
Colleague at BtcsoftwarePaignton, England, United Kingdom
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TP
Tim Pearce
Colleague at BtcsoftwareLondon, England, United Kingdom
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Btcsoftware Sales Team
Colleague at BtcsoftwareAddlestone, England, United Kingdom
View →
PM
Pradeepkumar M.
Colleague at BtcsoftwareChennai, Tamil Nadu, India
View →
TS
Tom Sheldrake
Colleague at BtcsoftwareVerwood, England, United Kingdom
View →
OT
Onur Tekin Gundogdu
Colleague at BtcsoftwareCambridge, England, United Kingdom
View →
LT
Luke Thomas
Colleague at BtcsoftwarePaignton, England, United Kingdom
View →
TP
Tim Pearce
Colleague at BtcsoftwareLondon, England, United Kingdom
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5 education records
Simon Sheppard education
A+, It
Comptia
Cefr A2 Spainish, Spanish Language And Literature
Cefr
Cefr A1 Spanish, Spanish Language And Literature
Cefr
Toshiba Certified Engineer, Information Technology
Toshiba
Apple Certified Mac Technician (Amct)
Apple Computers
FAQ
Frequently asked questions about Simon Sheppard
Quick answers generated from the profile data available on this page.
What company does Simon Sheppard work for?
Simon Sheppard works for BTCSoftware.
What is Simon Sheppard's role at BTCSoftware?
Simon Sheppard is listed as Software Support Technician at BTCSoftware at BTCSoftware.
Where is Simon Sheppard based?
Simon Sheppard is based in Coningsby, England, United Kingdom while working with BTCSoftware.
What companies has Simon Sheppard worked for?
Simon Sheppard has worked for Btcsoftware, Integrity Software - Construction Accounting Software, Greeen+ Ltd, and Dixons Carphone.
Who are Simon Sheppard's colleagues at BTCSoftware?
Simon Sheppard's colleagues at BTCSoftware include Btcsoftware Sales Team, Pradeepkumar M., Tom Sheldrake, Onur Tekin Gundogdu, and Luke Thomas.
How can I contact Simon Sheppard?
You can use AeroLeads to view verified contact signals for Simon Sheppard at BTCSoftware, including work email, phone, and LinkedIn data when available.
What schools did Simon Sheppard attend?
Simon Sheppard holds A+, It from Comptia.
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