Simon Silva Email & Phone Number

Birmingham, Gb

Aarhus, Dk

Hove, East Sussex, Gb

Kirk & Kirk design and make distinctive eyewear for you to express who you really are.Results:FY/ 2023/24: Ended the first 2 Quarters +17% up from LY performance. We have applied our first round of CRO activity which has dramatically reduced our basket abandonment rate to circa. 30%FY 2022/23: Almost doubling revenue in first year.4 consecutive quarters of double-digit growth in D2C sales within existing markets through the acquisition of new customers, improving AOV and nurturing customer base to improve frequency of purchase. Currently serving as Head of Digital. Operating with full autonomy and responsibility for eCommerce and the online customer experience - which is a core part of the K&K strategy over the next 5 years. Focused on growing performance within existing markets through the acquisition of new customers, improving AOV and then nurturing customer base to improve frequency of purchase.eCommerce - Redeveloping existing site to encompass UI/UX best practise and ensure robust foundations are installed to accurately measure and understand consumer behaviour. Responsible for overseeing all activity related to the site, including:People - Developing a high performing eComm team which incorporates both internal and external individuals.Acquisition - Managing all page acquisition activities, search (SEO and PPC), social and Influencer marketing.Optimisation - Constantly improve the product conversion by applying CRO principles.CRM - Managing all CRM activity and working with both qualitative customer insights and quantitative customer data to inform decision making and improve frequency of purchase (CLV).Site projects - Managing all end to end projects that help to enhance the customer experience.Reporting - Developing regular reporting on trading and performance KPIs, working directly with the CEO and Creative Director to present performance at board level.Budgeting - Taking full ownership of the kirkandkirk.com P&L.

Gothenburg, Vastra Gotaland County, Se

OutHere is a creative XR & Metaverse Agency. Interested in the application of immersive technologies within the E-comm space - Proven commercial impact with AR (Augmented Reality) in particular.

St. Albans, England, Gb

Education has never been tougher, not just for the students in your school but for your teachers. This platform eliminates the need for costly, exhausting in-school enhancement. Students can access the topics and activities they need the most, whenever and however it suits them; laptop, tablet or phone.Developed and delivered BETT Award-winning the D2C channel.

London, Gb

VASHI is an ethical, fine-jewellery service that puts you at the heart of the design and making process. We believe that something you’ve had a hand in making yourself is more powerful than something you simply buy. Predominantly focusing on:STAFF - Ensure we have the best teams in-store, who are supported where needed and given the opportunity to grow as individuals as well as focused on growing the business.STORE - Ensure we have world-class stores that operate beautifully and are designed to deliver immersive experiences. STORY - Ensure we share our brand story in-store, build our own success stories and execute our campaign stories effectively in-store.

Struer, Dk

Bang & Olufsen exists to move you with enduring magical experiences"• To have a global focus on the in-store customer experience, in order to deliver a potent and emotional engagement in-store with all our customers - in keeping with the Brand mission statement. This is being achieved through the rollout of the Customer Promise. This has resulted in 20% increase in sales with the first round of participating stores.• Assessing physical store touch-point and originating/developing strategies, tools and practices to enhance the experience in-store. Initiating a global rollout of Mystery Shopping to over 400+ stores.• To work with the Global Training team and local market sales teams to convert the customer experience strategy, tools and practices into training modules and support the delivery across the global business portfolio.• To coach teams, deliver presentations and measure success of participating stores.• Solely responsible for delivering the global provision of all in-store media material for core-product demonstrations.• Developing a strategy to:- Improve demonstration quality.- Create a consistent in-store experience globally.

Struer, Dk

'Bang & Olufsen exists to move you with enduring magical experiences"• To originate tools to enhance the experience in-store and key stakeholder in developing the In-Store Experience Strategy.• To work with the Global Training team to convert the customer experience tools into training modules and support the delivery across the global business portfolio, through the development of scripts and supporting BORA/Master Dealer Meetings.• Solely responsible for delivering the global provision of all in-store media material for core-product demonstrations.

Struer, Dk

"Bang & Olufsen exists to move people with enduring magical experiences."- To originate and keep relevant an in store customer experience that delivers a potent emotional engagement with our customers in keeping with the Brand mission statement.- To work with the retail academy team to convert and support the delivery of the experience into training modules.- To work with the store teams and regional managers to create and execute a program of events that launch Bang & Olufsen stores as music venues. - To develop and execute in store visual merchandising that provides an environment conductive with delivering this experience with particular attention to the creative aspects and the attention to detail.- Project manage new store concept refits with the Retail Development Manager.Key Relationships:Global Retail Director, Store Teams, Regional Managers, Retail Development Manager, Retail Academy & Training Managers, Procurement, Finance team & Creative Centre.

Struer, Dk

"Bang & Olufsen exists to move you with enduring magical experiences."- Assessing each customer touch-point and developing strategies to enhance each experience.- Delivering new visual merchandising strategy For BeoPlay range in COCO Bang & Olufsen stores.- Generating and project managing audio-visual media content.- Originating new customer experience demonstration in-store.- Developing 'Brand Stories' and sharing them with staff through training.- Coaching staff in product demonstration.- Over-seeing store events.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree