Simon Sim Email & Phone Number

Singapore

Experienced Product Owner in the aviation industry, specializing in managing flight crew tracking system and crew journey mobile application. excels in leveraging on the latest technology to provide innovative solutions to enhance operational efficiency, regulatory compliance, and user engagement- Launched multiple system iterations that enhanced user process efficiency and adherence to ANR regulatory compliance.- Improved user experience and satisfaction- Built strong… Show more Experienced Product Owner in the aviation industry, specializing in managing flight crew tracking system and crew journey mobile application. excels in leveraging on the latest technology to provide innovative solutions to enhance operational efficiency, regulatory compliance, and user engagement- Launched multiple system iterations that enhanced user process efficiency and adherence to ANR regulatory compliance.- Improved user experience and satisfaction- Built strong stakeholder and regulatory relationships- Successful revamp and enhancement of mobile application that streamlined learning processes for all crew- Implemented personalized career path features, boosting user satisfaction Show less

Managed the overall Private Medical Insurance (PMI) operations, including system enhancements and fixes.Worked closely with the multiple private insurers to ensure ethical and equitable treatment of policyholders.Drove initiative to help policyholders right-size and future-proof their policy plans.

Singapore

Managed and grew existing KrisFlyer partnerships with key airline and non-airline partners globally.- Led the research, identification and prioritization of new partnership leads- Oversaw and coordinated the end-to-end onboarding process for new partners, working with the wider team on technical integration (FTP & APIs) and marketing plans.- Initiated and led contract negotiations with partners, establishing the foundation for a long-term relationship that is mutually beneficial.

Singapore

Led a 24/7 team to manage Singapore Airlines' daily flight operations and handle all cabin-crew related incidents and investigations.- Divisional representative in the Delay Occurrence Committee, to investigate and mitigate flight delays.- In charge of the division's Business Continuity Management (BCM)Product Owner, Operational Systems & Mobile App (Android/iOS) w/ Professional Scrum Product Owner (PSPO) certification.- Drove product development of multiple products… Show more Led a 24/7 team to manage Singapore Airlines' daily flight operations and handle all cabin-crew related incidents and investigations.- Divisional representative in the Delay Occurrence Committee, to investigate and mitigate flight delays.- In charge of the division's Business Continuity Management (BCM)Product Owner, Operational Systems & Mobile App (Android/iOS) w/ Professional Scrum Product Owner (PSPO) certification.- Drove product development of multiple products (Mobile App, Web App, Dashboards), communicating with stakeholders and developers (onsite and remote) to maximise value of products.- Managed and prioritised product backlog as per business strategy.- Led product ideation, technical development and conducted robust User Acceptance Testing.- Strategized product releases and change management, including end user training as required. Show less

Singapore

Led a 24/7 team to manage Singapore Airlines' daily flight operations and handle all cabin-crew related incidents and investigations.- Certified Scrum Product Owner- Spearheads development of Crew Mobile App and Crew Notification system- Champions and spearheads Data Analytics initiatives for the department

South East, Singapore

Led a team of up to 30 personnel to provide rescue and firefighting services for aircraft emergencies at Changi Airport and Military Air Bases.• Provide on-the-ground leadership for all aircraft incidents, coordinating resources and liaison with multiple stakeholders, including ATC, SPF, SCDF, SATS etc.• Performance management for all subordinates, equipping them to take on higher level positions.• Best Unit Award in 2015• Nominated for Most Supportive Supervisor in 2013… Show more Led a team of up to 30 personnel to provide rescue and firefighting services for aircraft emergencies at Changi Airport and Military Air Bases.• Provide on-the-ground leadership for all aircraft incidents, coordinating resources and liaison with multiple stakeholders, including ATC, SPF, SCDF, SATS etc.• Performance management for all subordinates, equipping them to take on higher level positions.• Best Unit Award in 2015• Nominated for Most Supportive Supervisor in 2013, 2014 & 2016 • In-charged of division's internal communication team.• Organized large scale, multi-agencies emergency exercises and seminars• Executed multiple high value procurement projects.• Vendor management - ensuring provision of high quality services Show less

• Led a team of up to 10 individuals and successfully executed the transition of old EZ-Link cards to new CEPAS EZ-Link cards.• Represented the organization and liaised with key stakeholders from education institutions to coordinate the seamless transition for students.• Overall accountable for all monetary transactions and EZ-Link cards collection.

Bachelor Of Arts (B.A.), Geography

Education record