Simon Slack Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Coaching and mentoring a team of up to 28 analysts, closing employees’ skill gaps as a result.• Ensuring the correct maintenance of quality and production by undertaking performance reviews.• Complying with policy, regulatory requirements and legislation, ensuring key controls are adhered to.• Delegating work and attending meetings to discuss market trends and plans, boosting efficiency levels.• Overseeing the performance and development of the team, accomplishing all team targets.• Building strong relationships with senior management and stakeholders with consistent communication.• Executing other tasks including assessing data, acting as the SME, cooperating with operational management, completing T&C files and PMP, implementing SIPs and undertaking process maps.

Leeds, England, United Kingdom

• Promoted to Team Manager as a result of exceeding all set targets and KPIs.• Calculated and presented complex redress payments within different products and heritages.• Assessed data on numerous internal systems, ensuring the correct outcome and redress was awarded.• Acted as the Subject Matter Expert by delivering guidance on process enquiries and discussions.• Ensured all customers were treated fairly by following suitability guidelines and regulations.• Communicated with customers whilst following the FCA guidelines and requirements.• Acted as the HBOS and Lloyds payment coordinator, making sure the redress was correctly managed.• Collaborated with the OR, IVAs and IP whenever necessary, attaining all the targets.• Utilised internal systems to inspect customers who were not previously located.• Rectified and solved problems and issues within old cases and data, improving productivity.• Strengthened relationships with key stakeholders by regularly updating them.