Simon Sleath Email & Phone Number

Leicester, United Kingdom

Ensured all contact into the SSC Service Desk was responded to within the agreed time scales and handled professionally and appropriately, this included analysing, prioritising, recording and resolving various issues. Managed and resolved customer escalations.Provided on site engineering work in our Chicago office whilst working on a major USA migration project.Provided a high level of customer service and service satisfaction to the end user through good use of verbal and written communication as well as an effective use of technical diagnostics and tools. Shared information from customers between teams relating to problem issues to prevent future recurrence and promote first time fixing of issues.

Peterborough, United Kingdom

Responsible for the daily running of the company computer systems, preparing data for mail sort and printing. Liaising with customers and suppliers to ensure goods are received on time and any problems are dealt with promptly. I also manage multiple projects and maintain deadlines in a very busy working environment.

Patra Greece

Created own company in Greece, fully involved from concept design through to creation.Design and layout of company structure, Cabling and installation of 42 computer terminals. Liaised with local businesses to promote each others services enabling greater customer relationships and satisfaction. Responsible for the running of our Internet cafe premises and the on going marketing and promotion of company facilities.Providing Computer and Internet services to our customers in a professional fun environment. Trouble Shooting customers PC problems and providing quick and efficient results. Constantly helped customers with various issues, using valuable feedback to make changes within the company to enhance the customer experience.

Lincoln, United Kingdom

Responded to, evaluated and prioritized incoming phone and email requests for technical help from users experiencing problems with hardware, software, networking and other computer related and telecom technologies. Provided prompt and accurate support to users, employing high level of customer service and technical expertise, over a large geological area consisting of multiple site locations. Frequently resolved issues with little or no supervision. Creating adhoc sql queries for management statistical reports. Annually responsible for the production of the JP Rota schedule.

Hnd Computing

Education record