Senior Customer Support Engineer
London, United Kingdom
Employed as a Senior Field Service Engineer for the European and Middle East and Southern Asia regions. Customers / countries frequented during this period were as follows:- Austria (Vienna) – Austrian Airlines- Belgium (Brussels) – Sabena / Novair- Croatia (Zagreb) – Croatian Airlines- Cyprus (Larnaca) – Cyprus Airways- Egypt (Cairo) – Egypt Air / Egypt Air Force- Finland (Helsinki) - Finnair- France (Paris, Bordeaux, Toulouse, Lyon) – Air France /… Show more Employed as a Senior Field Service Engineer for the European and Middle East and Southern Asia regions. Customers / countries frequented during this period were as follows:- Austria (Vienna) – Austrian Airlines- Belgium (Brussels) – Sabena / Novair- Croatia (Zagreb) – Croatian Airlines- Cyprus (Larnaca) – Cyprus Airways- Egypt (Cairo) – Egypt Air / Egypt Air Force- Finland (Helsinki) - Finnair- France (Paris, Bordeaux, Toulouse, Lyon) – Air France / Britair / Airbus / EADS- Germany (Berlin, Frankfurt, Kiel, Hamburg, Munich, Stuttgart, Dussledorf) – Lufthansa- Greece (Athens) – Olympic Airlines- India (Mumbai) – Indian Airlines / Air India- Ireland (Shannon, Belfast) – Shannon Aerospace / Belfast Airport Authorities- Italy (Rome, Milan, Naples, Pisa, Venice, Turin) – Alitalia / Italian Air Force / Alenia / NATO- Luxembourg (Luxembourg) – International Airport Authorities- Malta (Luqa) – Malta Airlines- Netherlands (Amsterdam) – KLM- Qatar (Doha) – Qatar Airways- Spain (Seville, Madrid) – CASA- Sweden (Linkoping) – SAAB- Switzerland (Geneva) – Swissair- United Kingdom – RAF, Virgin, British Airways, British Midland InternationalDuties performed:- Monitored and reported product performance in the field.- Advised and assisted assigned customers in all maintenance, finance, operation and supply matters.- Produced timely reports for senior management based at the head office in Woodland Hills, California on equipment performance and activities carried out at customer’s facilities.- In charge of producing Company Presentations and Precis.- Provided ‘on-site’ training, both theory and practical, in areas such as:- Mechanical gyro equipped guidance systems - Laser gyro equipped guidance systems- Fiber optic gyro equipped guidance systems- Associated automated test equipment (ATE)- Microsoft software products Show less