Simon Stålner Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

•Empower our customers to reach their goals using Nosto’s Search and Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network.•Own the entire customer lifecycle after onboarding, including training, retention, growth & satisfaction.•Engage a portfolio of clients and build personal relationships with key people in the organizations.•Identify and act on win-win opportunities for additional client investments.•Relay valuable feedback and insights from the market to the product team.•Deliver keynotes and webinars on different aspects of personalization.•Improve both customer-facing and internal processes.•Create customer heroes & advocates, and work proactively with marketing to tell their story.

Stockholm, Stockholm, Sverige

•Daily communication with customers via email and chat.•Responsible for the onboarding process of new customers and users.•Video meetings with current customers to ensure customer satisfaction and success.•Participation in sales meetings with potential customers.•Monitoring customer health using key performance indicators (KPIs).•Responsibility for upsales.•Developing strategies for customer success and satisfaction.•Collaborating with developers to implement new features according to customer feedback.•Retention management and churn prevention.•Managed billing process and customer invoices.

Stockholm, Stockholm County, Sweden

•Designing ecommerce stores with Shopify. •Editing product photos and videos using Adobe Photoshop, Adobe Premier Rush and Canva. •Coding basic HTML and CSS.•Conducting product research and sourcing. Collaborating with suppliers all over the world.•Developing marketing strategies for META (Facebook, Instagram), TikTok and Google.•Collaborating with other Swedish companies to ensure the best customer experience.•Performing customer service for all my stores in both Swedish and English.•Managing orders at a value of over 4 million SEK.

Stockholm, Sverige

•Provided customer service via chat, email and video meetings in English and Swedish.•Was the product owner of Zendesk, responsible for updates and software admin.•Answered questions from the ftrack website live chat using Intercom software.•Planned and led weekly support meetings with the support team.•Held meetings with clients to understand and map individual support needs.•Was the first point of contact for large international clients with 1000+ employees in e.g TV and movie industry.•Planned and executed improvements for the support workflow.

Linkoping, Sweden

•Provided customer support via phone and email in Swedish.•Performed administrative tasks such as updating user profiles in various systems.•Provided personal sales in electricity trading, water, heating, waste management, broadband, and biogas.•Participated in weekly support meetings to plan, evolve and improve the customer experience.

Norrkoping, Sweden

•Transferred to be a permanent employee at Telia Company.•Continued the same responsibilities as before but added some more. (change this to sound better)•Gained insight in Telia Company structure and goals.•Performed admin responsibilities such as customer migration and system updates.•Attended and participated in branch meetings.•Worked with a focus group to improve workflow, teamwork and hospitality at Telia Norrköping location.

Norrkoping, Sweden

•Provided customer support and sales via phone, email and chat in Swedish and English.•Trained for a team leadership role in collaborations and leadership.•Assisted leading a team of 10-15 employees.•Planned and held weekly team meetings to improve team performance.•Worked with multiple in-house IT-systems at once.•Delivered KPIs and statistics daily to the Location Team Leader.

Linkoping, Sweden

•Provided customer support and sales via phone, email and chat in Swedish and English.•Received training in various in-house IT-systems.•Completed training and coaching in customer service and sales from Telia Company seniors.•Worked with multiple IT-systems at once.•Gained insights in Telia Company and their customer service framework.

Vancouver, Canada

•Worked in a large team of employees with focus on customer service.•Received training in customer service and work efficiency.•Processed deliveries and stocked the store with grocery items.•Focused on personal assistance and customer relationships.

Vancouver, British Columbia, Canada

•Responsible for the Men's department of clothing.•Team Leader responsibilities e.g tracking sales.•Focused on sales and customer service.•Gained insight in the organization and structure of a large retail store.

Foundation Year With A Focus On Business Operations., Business Operations

Desktop Publishing And Web Design.

Desktop Publishing and Web Design courses.

High School, Media High School Education With A Focus On Film And Photography.

Media High school education with a focus on film and photography.