Simon Stark Email & Phone Number

Simon Stark is a Renewal Manager at Qognify. He possess expertise in account management, customer service, sales, microsoft powerpoint, customer retention and 4 more skills. Colleagues describe him as "I had the pleasure of working with Simon during my tenure as CEO at Syncplicity LLC, where he was my first hire. Simon stepped into the role of Customer Success Manager, playing a pivotal role in our divestiture from Axway and establishing our own CSM workflow. His efforts were instrumental in increasing our retention rates from approximately 75% to 92%, significantly contributing to our revenue targets. Simon quickly built strong working relationships with both the existing development team and the Go-To-Market team (sales, marketing) that we were developing. I found Simon to be an exceptional discussion partner for all things GTM-related. Whether in one-on-one meetings or team discussions, Simon consistently sought to understand and offer well-considered insights. He was also eager to learn and step up to challenges, demonstrating readiness to meet the business's needs. At Syncplicity, Simon excelled both as an individual contributor and a team player. As our sole CSM, he independently reached out and built relationships with customers, taking full ownership of the CSM workload and its success. Within the company, he collaborated effectively with all departments (sales, marketing, support, development, finance, etc.), showcasing his versatility and teamwork. Simon handled several high-pressure situations with poise, particularly during our divestiture from a larger organization. He quickly learned the original parent company's client relationship processes to transition them to us, often dealing with dissatisfied customers. Through his personality and nurturing approach, Simon managed to win over these clients, significantly improving our retention rates. Simon’s professional outlook and dedication stood out. He diligently addressed all tasks, even those less appealing, using these opportunities to develop himself and his role. Additionally, Simon’s eagerness to try new things and learn was commendable - Simon embraced all delegated tasks as well as jump on new ways to working . Simon's ability to adapt quickly, his strong interpersonal skills, and his commitment to professional growth make him a standout professional. His contributions were instrumental in our company's success, and I have no doubt he will excel in any future endeavors. I would happily work with him again in the future." and "Simon was an incredible asset to Syncplicity. He solely owned, managed and optimized the Customer Success Department and it was reflected in the number of customer renewals how well he nurtured those relationships. He was a brilliant team player with other departments and always ensured he could help/collaborate in whatever way he could. He truly understood the importance of a strong working relationship between sales, marketing and customer success management. Simon was able to not only upsell the product to existing customers, but successfully onboarded new customers ensuring they were supported every step of the way. He will be a brilliant addition to any company looking to elevate how they manage their customers and ensure they renew year-on-year."

Listed skills include Account Management, Customer Service, Sales, Microsoft Powerpoint, and 5 others.

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  Renewal Manager

  Qognify

  Denver, Co, Us